Expired link on Dropbox Sign. Why?

Question

Why would my customer I sent a link to sign a document see a message that the link is expired? I just sent the link and I am still able to click on it and it opens.

Megan · Answer

Hi NStephens, happy Wednesday!&nbsp;
&nbsp;
When did you create the Sign link of the document that you then sent to your customer? Have you tried creating a new one, by any chance?&nbsp;
&nbsp;
Let me know more, and we'll take it from there!

NStephens · Answer

Hello - any ideas on this? I just had another customer have this happen to them, yet many others can use the link with no problems.&nbsp;

NStephens · Answer

The link was created last month, I do not want to delete - many customers use it with no problems

Megan · Answer

Hi NStephens, can you try to access the link via an incognito tab on your browser, and send me a message of the error you see there?

NStephens · Answer

Hi - this is the error, but again it does not occur most of the time:&nbsp;&nbsp;&nbsp;&nbsp; Only a few customers have had this issue, could it be the browser they use?thanks&nbsp;&nbsp;&nbsp;

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