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Forum Discussion
Expired link
I sent an attachment last year and am trying to print it now but it states “This link has expired”, as the sender how can I reactivate or extend the expiration date as I do not show anything in the shared link. I just created the account today to fix it using the same email it was sent from and I do not see it. Help!!
Raymondlayneihpc wrote:
I just created the account today to fix it using the same email it was sent from and I do not see it.
If you just created the account, then you're on a new account that's not associated with that link or any other content you previously had in the account. If the account that the link was created in no longer exists, there's no way to access the link settings or any other content in the old account.
- Rich
Super User II
Raymondlayneihpc wrote:
I just created the account today to fix it using the same email it was sent from and I do not see it.
If you just created the account, then you're on a new account that's not associated with that link or any other content you previously had in the account. If the account that the link was created in no longer exists, there's no way to access the link settings or any other content in the old account.
Thanks for the response,
I didn’t initially create an account, when I was sending an email from a yahoo email account, it asked “do you want to send using Dropbox?” So since no account was created at the time these emails using Dropbox were sent, are they unable to be recouped?
- Rich
Raymondlayneihpc wrote:
I didn’t initially create an account, when I was sending an email from a yahoo email account, it asked “do you want to send using Dropbox?”
You can't send a Dropbox shared link without an account, so one was likely created as part of the process when you sent the link. Since you've now created a new account using the same email address, that would indicate that the previous account no longer existed. If you hadn't used it for more than a year, the account would have been deleted due to inactivity.
Unfortunately, there's no way to recover a link or a file from an account that no longer exists. You must have had the original file when you originally sent it. Do you not have it saved somewhere else still?
