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Kane S.'s avatar
Kane S.
Explorer | Level 3
5 months ago

Error when trying to preview shared files on the website

Hi. When trying to access some shared personal files I get this error. Im not sure if its a setting my work has changed on the work issued laptop. Anyone have any workarounds that are simple to ...
Error Messages
Preview
View
Web
  • Hannah's avatar
    Hannah
    5 months ago

    Hey Kane S., does the issue persist when you try from a different browser on your laptop?

Kane S.'s avatar
Kane S.
Explorer | Level 3
Hi. No such issues when viewing on phone. Have cleared cache on laptop but same result.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey Kane S., does the issue persist when you try from a different browser on your laptop?

  • Kane S.'s avatar
    Kane S.
    Explorer | Level 3
    4 months ago

     Hi, original issue was on Microsoft edge. I tried on google chrome and got same error, cleared cache and then it worked on google chrome. Issue remains on Microsoft edge but at least I can now access through Google Chrome. Thanks

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