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Kane S.'s avatar
Kane S.
Explorer | Level 3
5 months ago

Error when trying to preview shared files on the website

Hi. When trying to access some shared personal files I get this error. Im not sure if its a setting my work has changed on the work issued laptop. Anyone have any workarounds that are simple to ...
Error Messages
Preview
View
Web
  • Hannah's avatar
    Hannah
    4 months ago

    Hey Kane S., does the issue persist when you try from a different browser on your laptop?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi there, Kane S., thanks for bringing this to our attention.

 

Have you tried previewing these files from a different browser or a private browsing window, to see if you get a different behavior?

 

Let me know what you find.

  • Kane S.'s avatar
    Kane S.
    Explorer | Level 3
    5 months ago
    Hi. No such issues when viewing on phone. Have cleared cache on laptop but same result.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey Kane S., does the issue persist when you try from a different browser on your laptop?

      • Kane S.'s avatar
        Kane S.
        Explorer | Level 3
        4 months ago

         Hi, original issue was on Microsoft edge. I tried on google chrome and got same error, cleared cache and then it worked on google chrome. Issue remains on Microsoft edge but at least I can now access through Google Chrome. Thanks

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