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Forum Discussion
Error message: Cannot open this file. Access denied.
I cannot open files within one of my folders on my desktop app. I get the error message "There was an error opening this file. Access denied." I am able to open the files in this folder on the web or...
Hi everyone. It turns out that the file path was way too long. We shortened a bunch of the folder names and that seemed to work! Thanks for all the help.
Hi Chris, I have checked and it says I have full permissions. I discovered I am actually able to open the excel files in that folder but not the PDF files. As I said, my boss is having the same issue. Oddly enough, we don't experience this issue at our home laptops.
Hannah
Dropbox Staff
Dropbox StaffHey JamieCarr0520, is this error message coming from Dropbox or from your computer's OS?
Can you please send us a screenshot, so we can have a visual too?
Thanks!
Please see attached screen shot. I have also determined that it is only PDF files that will not open from this specific folder. I can open excel no problem. It has now happened on my work computer, home laptop, and my bosses computer.
- Rich
Super User II
JamieCarr0520 wrote:
I have also determined that it is only PDF files that will not open from this specific folder. I can open excel no problem. It has now happened on my work computer, home laptop, and my bosses computer.
Go to the folder directly in Explorer. Right-click the file(s) and select Make available offline. Give it a minute to sync then try to open the file in Adobe again. Any change?
I do not have the option "Make Available Offline"
