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Conkerah's avatar
Conkerah
Explorer | Level 4
4 years ago

Dropbox Problem with Preview Pane in Windows 10 Explorer.

Just wondering if anyone has encountered a strange problem, the issue is when in MS Windows Explorer > Navigating to Dropbox Folders and having Windows Preview Pane opened in Windows Explorer. The fi...
Desktop
Preview
Windows
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hey Conkerah, thanks for posting today! 
 
Would you mind sending me a couple of screenshots re-creating the behavior you mentioned? 
 
Also, what version of the app do you have installed, and what's your syncing status? 
 
Keep me posted.
Conkerah's avatar
Conkerah
Explorer | Level 4
4 years ago

Hi Lori 

 

Thank you for getting back to me so quickly. I apologize for not responding as quick.

 

Basically the problem is when using Dropbox from Microsoft Explorer with Preview Pane. When first looking at a file (*.docx or *.pdf) it shows the preview of the file on the preview pane however if i click away or move onto another file and then move back to the previous file it no longer shows the preview on the preview pane. This is a problem as before using Dropbox they were able to see the files in the preview pane. 

 

Ive tried replicating the problem on my end with success same thing happens preview doesn't show. We are using the same version of Dropbox 127.3.4263 running Windows 10 20h2. Ive tried running files from online and local and ive had slightly more success with running local but doesn't always work. 

 

Any ideas will be helpful.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Happy Friday Conkerah! 

    It seems you're using the Beta version of our Dropbox desktop application. 

    Let's try something: 

    Go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application. 

    Does the same behavior happen? If yes, I'd love to see some screenshots so I can have a visual on my end. 
    • Conkerah's avatar
      Conkerah
      Explorer | Level 4
      4 years ago

      Good Afternoon

       

      Thanks for the reply. Ive now uninstalled that version and ive installed the latest stable version i could find.

       

      Which is Version 126.4.4618. Ive also attached a screenshot of the problem.

       

      Dropbox is currently set to Local Only. If you look on the file; the icon to the left has a green tick. When that occurs the file no longer shows the preview. Only when that icon shows 2 grey arrows in a circle is only when im able to see the preview on the preview pane. Once its clicked and i see the preview then click away. i can no longer see the preview unless i right click the file and make it a "online - only" 

       

      Its super annoying....

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago

        Thank you so much for the screenshots Conkerah!

        Out of curiosity, could you please temporarily quit the Dropbox desktop app and see if the thumbnails change? 

         

        • Go to the Dropbox icon in your system tray.
        • Click on your profile picture or initials to the right of the search bar.
        • Select "Quit Dropbox".

        Let me know what you find!

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