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rdt17's avatar
rdt17
Helpful | Level 6
3 years ago

Document won't open in Excel

Hi,  I have Excel 2019 installed on my Mac, and I work locally on my Excel and Word files.     When I try and open a file directly from the Dropbox Web, the file is opened using Excel web, which ...
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  • rdt17's avatar
    rdt17
    3 years ago

    Thanks Hannah, I do have the app on my PC, and that is how I have been working so far. 

    Thanks for the explanation 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi rdt17, thanks for messaging the Community.

 

When you open an Excel xlsx doc on the site, when options do you click the 'Open' button?

 

A screenshot of this would help!

  • rdt17's avatar
    rdt17
    Helpful | Level 6
    3 years ago

    Hi Jay,

     

    I only have the Excel for web option

  • rdt17's avatar
    rdt17
    Helpful | Level 6
    3 years ago

    Here is the screen shot, I left it off the reply,

     

    Thanks

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Sorry to jump in here, rdt17!

       

      Do you have the Dropbox application installed on your computer? 

       

      You'll need that, so that your Dropbox files can sync to your computer and then you'll be able to open them through the local Excel app.

       

      If you have it and you still can't see the option to open the files locally, try from the 'all files' page instead and let me know if you see the option there.

      • rdt17's avatar
        rdt17
        Helpful | Level 6
        3 years ago

        Thanks Hannah, I do have the app on my PC, and that is how I have been working so far. 

        Thanks for the explanation 

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