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Forum Discussion
Default downloads folder on MAC went missing after uninstalling dropbox on my MacBook
When I installed dropbox on my MacBook few days ago, I synced my downloads folder on my dropbox. After a day I decided to uninstall the dropbox because I just realized I have an iCloud storage. So when I actually uninstalled dropbox, then boom the downloads folder went missing, I cannot access it anymore, anything I airdrop to my MacBook cannot be found. I had a chat with apple support, they told me I should message dropbox support for the matter. Please help me....
- Hannah
Dropbox Staff
Hey iamaueey, thanks for coming to us with this.
This probably has to do with the fact that you uninstalled the Dropbox app, without disabling backup first.
Have you tried looking in your deleted files page in Dropbox or your trash, to see if you can find the folder there?
Let me know and we'll take it from there.@hannah this is exactly what happened to one of our users. Deleted an employees account but transferred files to my account so now her mac backup is sitting in my dropbox account. She cannot access her downloads folder as it says the folder cannot be found. I have no option to restore her because I have already transferred files. I have no way to send her back the files because they are from a Mac Backup.
- Megan
Hi CB40, how are you today?
The easiest way to go on about it, would be for you to locate your ex- team member's folder, and then share the content back to the user.
Then, the member can try these steps, and when she receives the shared folder from you, she should be able to move the contents back into the correct paths.
Can you give it a go, and let me know if you have any questions?
