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Forum Discussion
\\?\D:\Dropbox in the file path not allowing me to open my Word documents
Dear Sirs,
Couple of weeks ago I started to have problems with openening of 50% of my word documents which are inside dropbox folder.
Documents are simple not openening, because they have \\?\ symbos at the beginning of file directory
In case I move these not opening files outside Dropbox folder they start to open normally.
Can you please advice why some of my files can have these \\?\ symbols appearing? Same document I'm able to open today can be unable to open next time.
Same happens on my second PC.
Thanks
Hi marchenkovasea,
The issue you're experiencing is related to Windows file path length limitation and particular application' implementation details (things that can provoke limitation effect). You first file path length (the troublesome one) exceeds the limitation and that's why cannot open. The second path length covers limitation and that's why can open.
Hope this clarifies matter.
About your initial question: Make sure your file (the one, you're going to open) is available locally (i.e. it's not online only) in advance. Using UNC doesn't guarantees automatic download - Dropbox imperfection (not to say bug)!
- Hannah
Dropbox Staff
Thanks for bringing this to our attention, marchenkovasea.
That is quite strange indeed, but let's see what we can find out.
Does the issue persist, if you close the Dropbox app completely?
Also, are you only having this issue with Word files specifically or with other file types as well?
Let me know and we'll go from there.
Dear Hannah,
Thanks for guiding me. I found something interesting. Long name (or maybe specific symbols) of folder, where word file is placed can cause this problem.
For example:
I have a word file in the following directory:
D:\Dropbox\Euro Yarns SRL\Production\Orders\Order 415 - Vira - 9099, 2199, 9100, 3170, 13439,Grey 60111, E76,E70,E90,5,Berber,Grey,Turquoise, Grey v1, Brown v1\Order 415 - Vira - 9099, 2199, 9100, 3170, 13439,Grey 60111, E76,E70,E90,5,Berber,Grey,Turquoise, Grey v1, Brown v1.docx
As you can see folder and file name are quite long. This file I'm not able to open in this directory.
1st thing is: I cannot rename my word file in this directory.
2nd thing: if I make folder name shorter, my word file starts to open. A shorter folder like this:
D:\Dropbox\Euro Yarns SRL\Production\Orders\Order 415 - Vira - 9099, 2199, 9100, 3170, 13439,Grey 60111, E76,E70,E90,5\Order 415 - Vira - 9099, 2199, 9100, 3170, 13439,Grey 60111, E76,E70,E90,5,Berber,Grey,Turquoise, Grey v1, Brown v1.docx
3rd thing is: If I do not rename anything, but will just move my long named folder to root dropbox directory it starts to work.
D:\Dropbox\Order 415 - Vira - 9099, 2199, 9100, 3170, 13439,Grey 60111, E76,E70,E90,5,Berber,Grey,Turquoise, Grey v1, Brown v1\Order 415 - Vira - 9099, 2199, 9100, 3170, 13439,Grey 60111, E76,E70,E90,5,Berber,Grey,Turquoise, Grey v1, Brown v1.docx
In the past I didn't experienced problems with long named folders, but now it happens.
Can you please create any word document in a directory same as mine and see if it happens on your side also? If there is a limit of symbols in a file path, what is the limit then?
Thank you in advance!
Hi marchenkovasea,
The issue you're experiencing is related to Windows file path length limitation and particular application' implementation details (things that can provoke limitation effect). You first file path length (the troublesome one) exceeds the limitation and that's why cannot open. The second path length covers limitation and that's why can open.
Hope this clarifies matter.
About your initial question: Make sure your file (the one, you're going to open) is available locally (i.e. it's not online only) in advance. Using UNC doesn't guarantees automatic download - Dropbox imperfection (not to say bug)!
