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mattbailey's avatar
mattbailey
Explorer | Level 4
10 months ago

Comments box bug: not showing comments, and disappearing.

Hi all,   As recently as January 2024, the comment box when scrolling through documents has become really buggy, with the box disappearing, and entire comments disappearing. This is really concer...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey mattbailey, let's jump right into this!

 

Provided that you're on our website, would you try switching browsers just to check if this is a browser-related issue, or using an incognito mode, and then trying again?

 

When did this start happening, and does this happen with all of your commented files too? 

 

Thanks so much for gathering more info!

  • Storm2's avatar
    Storm2
    New member | Level 2
    10 months ago

    Hi,

     

    I am having the same issue and it is happing on Chrome and Edge. I am not using incognito mode either. I need to leave comments on each of the files when scrolling through and having to click on comments button on every file is really time consuming and irritating. Did dropbox do an update in January which might have caused this issue?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      10 months ago
      Storm2 wrote:

      I am having the same issue and it is happing on Chrome and Edge.

      It's worth testing on a browser other than Chrome or Edge.

       

      Both Chrome and Edge are based on Chromium. Typically, if you're experiencing a browser-related issue in one, you'll experience it in the other as well. Try Firefox or some other non-Chromium based browser.

  • mattbailey's avatar
    mattbailey
    Explorer | Level 4
    10 months ago

    Hi Megan,

     

    Thanks. This is browser-based and happening on both Chrome and Safari, on both Mac OSX and Windows. The best way to describe this is when scrolling through uploaded PDF scans with the left and right arrows, the comment box on the right has become either hidden, or is missing entirely. When clicking on the comments icon, it now seems to require 3 x clicks for the box to appear (80% of the time) or a Ctrl-R to start again. Definitely a bug going on here somewhere. 


    This first appeared just after the new year sometime, so after 1st Jan. It's been affecting our accounting teams through January so far.

    Thanks,

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey mattbailey - sorry to jump in here, but do you happen to be running any plugins or extensions that could be causing issue with loading the visual elements of the page properly? 

      • mattbailey's avatar
        mattbailey
        Explorer | Level 4
        10 months ago

        Hi Walter,

         

        I'm running a few plugins which might cause some issues, but my colleague who brought this to my attention isn't, and we're both having the same issues.

        Thanks,

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