We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

kfine9's avatar
kfine9
Explorer | Level 4
4 years ago

can't open excel files on iphone recently

I used to be able to open my excel files in dropbox, on my iphone. I still can open them on my ipad. I've tried reinstalling dropbox on my iphone but that hasn't worked. When I try to open an excel file I get a white screen with the name of the file in grey and the data bytes number in grey and that's it.

Microsoft Office
Mobile
Preview
sort
  • Jay's avatar
    Jay
    4 years ago
    This file is only 896 bytes, which is far too small for any normal file, let alone an Excel file. 

    Given that it also says this is an alias file, this is a shortcut file created on a Mac device. This means there is no data on this specific file, and the real file should be located elsewhere, either on your Dropbox account, or on your Mac.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi kfine9, thanks for messaging the Community!

    Are you trying to preview the Excel file directly in the Dropbox mobile app only?

    Are you able to open it in the Excel 365 app instead, via the Dropbox mobile app?

    This will help me to assist further!
    • kfine9's avatar
      kfine9
      Explorer | Level 4
      4 years ago

      Thanks Jay,

      I’m trying to open via the Dropbox Mobil app directly. I’ve been able to in the past. (And still can on my ipad.)

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Could you attach a screenshot showing what you're seeing on your device?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!