We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
kfine9
4 years agoExplorer | Level 4
can't open excel files on iphone recently
I used to be able to open my excel files in dropbox, on my iphone. I still can open them on my ipad. I've tried reinstalling dropbox on my iphone but that hasn't worked. When I try to open an excel f...
- 4 years agoThis file is only 896 bytes, which is far too small for any normal file, let alone an Excel file.
Given that it also says this is an alias file, this is a shortcut file created on a Mac device. This means there is no data on this specific file, and the real file should be located elsewhere, either on your Dropbox account, or on your Mac.
kfine9
Explorer | Level 4
It looks like this:
Jay
4 years agoDropbox Staff
This file is only 896 bytes, which is far too small for any normal file, let alone an Excel file.
Given that it also says this is an alias file, this is a shortcut file created on a Mac device. This means there is no data on this specific file, and the real file should be located elsewhere, either on your Dropbox account, or on your Mac.
Given that it also says this is an alias file, this is a shortcut file created on a Mac device. This means there is no data on this specific file, and the real file should be located elsewhere, either on your Dropbox account, or on your Mac.
- kfine94 years agoExplorer | Level 4
Well that makes TOTAL sense. (Except for the part about it opens fine on my ipad.) Thank you!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!