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jdt34's avatar
jdt34
Explorer | Level 3
3 years ago

Can't open any files from my Android phone

I got a new Android phone about three weeks ago. When I accessed my Dropbox files, I was able to open some and not others. Now I am unable to open any files on the phone. Instead, I receive this mess...
  • Jay's avatar
    Jay
    3 years ago

    It seems like the device itself isn't allowing the Dropbox app to access the internet to download files. 

    There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains.

    I'd recommend checking all of these possibilities, and try connecting to a different WiFi network, or use cellular data, to see if there is any difference.