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Forum Discussion
Can't open any files from my Android phone
I got a new Android phone about three weeks ago. When I accessed my Dropbox files, I was able to open some and not others. Now I am unable to open any files on the phone. Instead, I receive this mess...
It seems like the device itself isn't allowing the Dropbox app to access the internet to download files.
There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains.
I'd recommend checking all of these possibilities, and try connecting to a different WiFi network, or use cellular data, to see if there is any difference.
Megan
Dropbox Staff
Dropbox StaffHi jdt34, let's see what we can find on this!
May I ask what OS and Dropbox app are installed on your device?
Can you check it and get back to me?
Thanks a lot!
May I ask what OS and Dropbox app are installed on your device?
Can you check it and get back to me?
Thanks a lot!
- I have Android 12 and Dropbox app version 260.2.2.
- MeganGreat. Thanks for the update, jdt34!
Can you also send us a screenshot of what you see when trying to preview your Microsoft files?- I'm not sure how to include a screenshot in this post; if you explain how to do it, I'd be happy to. But regardless of the file I open, it tries for about a minute before I finally get the message "This file can't be previewed. To open this file, try a computer or another app."
