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rebel93465's avatar
rebel93465
Explorer | Level 3
3 months ago

Can't download a single file from my Mac.

Ive been using dropbox forever    Suddenly, I can't download a single file from my entire dropbox   I reinstalled the app and that did nothing -  says none of my files are linked to dropbox e...
Desktop
Download
Dropbox Basic
Mac
rebel93465's avatar
rebel93465
Explorer | Level 3

   FYI. I have no picture or anything that I would normally use to access settings on the desktop within dropbox.  So Im pretty sure its an extension issue.  The server side shows my macbook linked but I cant do anything with files in the dropbox other than open and edit-  I cant share in any way 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey rebel93465, let's jump right into this! 

 

Just to make sure we're on the same page here: do you have a Dropbox folder locally inside your Finder? 

 

If so, do you see any Dropbox icons on your desktop or menu bar? Feel free to clarify the app's current version and syncing status with me. 

 

Keep me posted! 

  • rebel93465's avatar
    rebel93465
    Explorer | Level 3
    3 months ago

    Thanks for the help! 

     

    I have a dropbox folder in my Finder and all my files are there (not online, on the server)

     

    I have NO app widgets on the side or in the tray above

     

    his is what I see in the Finder when I load a DB folder. 

     

    It says This is an Unlinked Dropbox on the left hand side above the file list . Not sure why the SS is blurry 

     

    THANKS FOR HEPIJNG. I am so limited in what I can do because of this!

     

    reb

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey rebel93465, thanks for the screenshot.

       

      Does your computer appear as a connected device in the "devices" section of your security page here?

      • rebel93465's avatar
        rebel93465
        Explorer | Level 3
        3 months ago

        Yes.  Checked that first....   THANKS for helping.  

         

         

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