You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

David661's avatar
David661
Helpful | Level 6
9 months ago

Can't download a file when using Safari on Sonoma

Hello,   Since a few week I can't download a file, nothing happen when I click on download. But, I can download a folder! So when I need a file I have to download the entire folder witch is v...
Download
Web
  • David661's avatar
    David661
    9 months ago

    hello,

     

    It was the Antidote extension !

    Without it, it's working.

    Thank You.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi David661, thanks for contacting us!

 

Are you downloading a file from your own Dropbox account when logged in, or is this via a shared link?

 

This will help me to assist further!

David661's avatar
David661
Helpful | Level 6
9 months ago

My own dropbox.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

    • David661's avatar
      David661
      Helpful | Level 6
      9 months ago

      Yes working with chrome

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        As this is working in Chrome, then it means that something in Safari is preventing the downloads. Could you try running it in private browsing mode or without any extensions running to see if this helps?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!