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Ard1's avatar
Ard1
Helpful | Level 5
5 years ago

Cannot open Excel files

Connot open Excel files from Dropbox folder since yesterday. Word files are OK

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  • Ard1's avatar
    Ard1
    5 years ago

    Now I found the same problem trying to open an Excel attachement in a mail. Obviously it is a Excel problem and not a Dropbox issue. The workaround works in both cases.

    Thanks again!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey Ard1, thanks for reaching out to us here!

     

    Can you let me know what kind of issue you're having opening your files? For example, are you getting an error message?

     

    If so, please send along a screenshot of this excluding any personal info.

     

    Let me know and we can go from there!

    • Ard1's avatar
      Ard1
      Helpful | Level 5
      5 years ago

      Hi Daphne,

      What happens when I try to open an Excel file in Dropbox from Windows explorer is that Excel opens with a blanc screen but no file appears. No error message. To be honest I forgot to make a printscreen :-(

      Does this help you?

       

      Best regards, Ard

       

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for getting back to me here Ard1.

         

        Could you try opening the Excel app first and then use the "Open" option to try open files from your Dropbox folder to see if there's any change there?

         

        If it's possible, please send over a screenshot if you get the same behaviour.

         

        Keep me posted!

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