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Ard1's avatar
Ard1
Helpful | Level 5
5 years ago

Cannot open Excel files

Connot open Excel files from Dropbox folder since yesterday. Word files are OK
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  • Ard1's avatar
    Ard1
    5 years ago

    Now I found the same problem trying to open an Excel attachement in a mail. Obviously it is a Excel problem and not a Dropbox issue. The workaround works in both cases.

    Thanks again!

Ard1's avatar
Ard1
Helpful | Level 5

Hi Daphne,

What happens when I try to open an Excel file in Dropbox from Windows explorer is that Excel opens with a blanc screen but no file appears. No error message. To be honest I forgot to make a printscreen :-(

Does this help you?

 

Best regards, Ard

 

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Thanks for getting back to me here Ard1.

 

Could you try opening the Excel app first and then use the "Open" option to try open files from your Dropbox folder to see if there's any change there?

 

If it's possible, please send over a screenshot if you get the same behaviour.

 

Keep me posted!

  • Ard1's avatar
    Ard1
    Helpful | Level 5
    5 years ago

    Thanks Daphne,

    This seems to work at least twice with files, which are not on my Excel "recent files" list. So This is a good workaround for me although we do not know yet why opening from Explorer suddenly stopped functioning.

    Thanks for your help,

    Best regards, Ard

    • Ard1's avatar
      Ard1
      Helpful | Level 5
      5 years ago

      Now I found the same problem trying to open an Excel attachement in a mail. Obviously it is a Excel problem and not a Dropbox issue. The workaround works in both cases.

      Thanks again!

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for letting me know that Ard1!

         

        If you haven't already then, I'd suggest reaching out to Microsoft Support to see if they can shed any light on the situation here.

         

        Your thread will remain open for now though so please feel free to get back to me here anytime if you have any updates that you'd like to share with us.

         

        I hope you have an "Excel"lent weekend ahead!

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