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sophiieallan's avatar
sophiieallan
Explorer | Level 4
4 years ago

Can no longer open powerpoint files

I tried to back up all my files last night and they seem to have vanished from my laptop and are now only on my dropbox. When I tried to download them back to my mac, all of my powerpoints now have a...
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sophiieallan's avatar
sophiieallan
Explorer | Level 4

Hi Jay, 

Thanks, I've managed to access my iCloud drive however they aren't on the iCloud drive either or in my recently deleted on iCloud. Furthermore the un-openable files have no vanished from my dropbox app. I have no idea what's happened? Any more suggestions?

Thanks

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Could you check the version history of one of the files to see if you can recover an old version with all the data in it?

You can also try using a third party app or service to recover files from your computer.
  • sophiieallan's avatar
    sophiieallan
    Explorer | Level 4
    4 years ago

    Hi Jay, 

    That doesn't seem to do anything as the older version also seems to be corrupted too. Is it due to it being a .icloud file?

     Thanks

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Yes, a .icloud file is a file that has been uploaded to iCloud, so the file is simply a placeholder, which you can see by the file size being only 178 bytes, which is extremely small for any file.

      Since it looks like the files can't be recovered by Dropbox, you'll need to see if there's another recovery service or app that can help on your machine. 

      I'm sorry I can't be more helpful on this matter.
      • sophiieallan's avatar
        sophiieallan
        Explorer | Level 4
        4 years ago

        okay

        Thanks for your help.

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