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sophiieallan's avatar
sophiieallan
Explorer | Level 4
4 years ago

Can no longer open powerpoint files

I tried to back up all my files last night and they seem to have vanished from my laptop and are now only on my dropbox. When I tried to download them back to my mac, all of my powerpoints now have a...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey there sophiieallan; welcome to our Community!

Can you please clarify if you're able to preview your files normally on our website and how did you upload them in the first place? 

For example, did you install the desktop app and copied or moved those files in your Dropbox folder or maybe you enabled the computer backup feature?

If you are using the desktop application indeed, can you send us a screenshot of its status as shown in your menu bar? Is it 'up to date' or still syncing?

Thanks so much, Sophie. 
 
sophiieallan's avatar
sophiieallan
Explorer | Level 4
4 years ago

Hi Walter, 

No I cannot view them on the website version either. I believe I had automatic syncing switched on? The desktop app is saying up to date yet my files will still not open. 

Thanks

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    In your Dropbox folder on your computer sophiieallan, do you see the "My PC/My Mac" folder there to try and open the files within locally?

    If you don't see this folder (or any of the contents), please make sure that you have the option to show hidden files enabled on your computer.

    You can do a quick web search on how to do this depending on your OS version if you're not sure how.
    • sophiieallan's avatar
      sophiieallan
      Explorer | Level 4
      4 years ago

      Hi Daphne, 

      Thank you! That shows the folders however they still wont open. I have tried to copy and paste these items into my main documents folder but this doesnt work either. Any ideas on how to open them?

    • sophiieallan's avatar
      sophiieallan
      Explorer | Level 4
      4 years ago

      When I try to preview the documents on dropbox it says '.icloud files can’t be previewed.' despite the file not being a .icloud. 

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