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Forum Discussion
Can no longer open powerpoint files
I tried to back up all my files last night and they seem to have vanished from my laptop and are now only on my dropbox. When I tried to download them back to my mac, all of my powerpoints now have a...
Walter
Dropbox Staff
Dropbox StaffHey there sophiieallan; welcome to our Community!
Can you please clarify if you're able to preview your files normally on our website and how did you upload them in the first place?
For example, did you install the desktop app and copied or moved those files in your Dropbox folder or maybe you enabled the computer backup feature?
If you are using the desktop application indeed, can you send us a screenshot of its status as shown in your menu bar? Is it 'up to date' or still syncing?
Thanks so much, Sophie.
Can you please clarify if you're able to preview your files normally on our website and how did you upload them in the first place?
For example, did you install the desktop app and copied or moved those files in your Dropbox folder or maybe you enabled the computer backup feature?
If you are using the desktop application indeed, can you send us a screenshot of its status as shown in your menu bar? Is it 'up to date' or still syncing?
Thanks so much, Sophie.
Hi Walter,
No I cannot view them on the website version either. I believe I had automatic syncing switched on? The desktop app is saying up to date yet my files will still not open.
Thanks
- DaphneIn your Dropbox folder on your computer sophiieallan, do you see the "My PC/My Mac" folder there to try and open the files within locally?
If you don't see this folder (or any of the contents), please make sure that you have the option to show hidden files enabled on your computer.
You can do a quick web search on how to do this depending on your OS version if you're not sure how.Hi Daphne,
Thank you! That shows the folders however they still wont open. I have tried to copy and paste these items into my main documents folder but this doesnt work either. Any ideas on how to open them?
