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Forum Discussion

Pansy L.'s avatar
Pansy L.
Helpful | Level 5
2 years ago

Camera Upload thumbnail not showing on mac

I use Smart Sync I'm on a Macbook Air Ventura 13.5.2   I know SmartSync doesn't download the files to your laptop but I'm pretty sure I used to get low-res thumbnails of the images in my Camera Up...
Desktop
Mac
Preview
View
  • Jay's avatar
    Jay
    2 years ago

    Hi Pansy L., you need to specifically select the images or the folder with images, and then right click and 'Make available offline', give it time to download, and then right click again and 'Make online-only'.

OW1's avatar
OW1
New member | Level 2
2 years ago

I just did this from the link below, and it fixed it on my computer- yay!! 

 

https://www.dropboxforum.com/t5/View-download-and-export/Windows-Thumbnail-photos-not-showing-in-Dropbox/td-p/485594

 

Dropbox Staff
 
‎05-11-2021 02:00 AM

Hey Eric, welcome to our Community! 

Can you please let me know of the current sync status of the desktop app?

Let's try something. Could you temporarily quit the Dropbox desktop app and see if the thumbnails change? 

 

  • Go to the Dropbox icon in your system tray.
  • Click on your profile picture or initials to the right of the search bar.
  • Select "Quit Dropbox".
  •  

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi AliBnz, have you tried any of the steps in this thread to attempt to resolve the issue?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Pansy L., you need to specifically select the images or the folder with images, and then right click and 'Make available offline', give it time to download, and then right click again and 'Make online-only'.

    • Pansy L.'s avatar
      Pansy L.
      Helpful | Level 5
      2 years ago

      Thanks! That seemed to do the trick. It's working for me now.

    • AliBnz's avatar
      AliBnz
      Explorer | Level 3
      2 years ago

      Is the clicking between online and offline manually the only way this is going to be possible from now on, or is dropbox working on a fix? It's really inconvenient

      • Pansy L.'s avatar
        Pansy L.
        Helpful | Level 5
        2 years ago
        It fixed it for all my existing photos and my new photos as well.
        Now when new photos upload I see the thumbnail preview

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