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Forum Discussion

Pansy L.'s avatar
Pansy L.
Helpful | Level 5
2 years ago

Camera Upload thumbnail not showing on mac

I use Smart Sync I'm on a Macbook Air Ventura 13.5.2   I know SmartSync doesn't download the files to your laptop but I'm pretty sure I used to get low-res thumbnails of the images in my Camera Up...
Desktop
Mac
Preview
View
  • Jay's avatar
    Jay
    2 years ago

    Hi Pansy L., you need to specifically select the images or the folder with images, and then right click and 'Make available offline', give it time to download, and then right click again and 'Make online-only'.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there Pansy L. & craftyweeks - sorry to hear you're having issues with this.

 

Could you please let us know the Dropbox desktop app's status and version as shown in your menu bar?

 

Also, can you check your Dropbox folder's location in the app's preferences under the sync tab for us?

 

Have you tried reindexing your Spotlight at all lately by the way?

 

Keep us posted please . 

luizfernandomiller's avatar
luizfernandomiller
Collaborator | Level 8
2 years ago

Hello,

I'm having the same problem.
I detected that this problem starts to happening in the beginning of September.
Yesterday I upgraded my macOS to Sonoma, but the same problem is happening.
So the problem it's not related to macOS, but happenings in both (the last one and the new one).

This is very bad, because the Dropbox price is too high if compared with others (OneDrive per example that is included in Microsoft Office plan), and this issue is happening again (last year we have this problem for a long time).

Please, fix this.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey luizfernandomiller, sorry to hear you're also having issues with this.

     

    Could you please clarify the desktop app's exact status and version as shown in your menu bar?  

     

     

    • luizfernandomiller's avatar
      luizfernandomiller
      Collaborator | Level 8
      2 years ago

      Hello Walter , 

      I'm sending the print screen with the information requested.
      I'm using macOS Sonoma 14.0 (the problem was happening with the previous macOS too).
      I already try to delete Dropbox from my machine e delete all the folder.
      I try to resync and the problem persist. Now it's worst in fact, because all the previous files was showing the thumbnail, and only the new one was not showing. Now after resync none online file is showing the thumbnail. 😞

      Best,

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