We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Lau85's avatar
Lau85
Explorer | Level 4
2 years ago

Calculate Size is Unavailable, earlier topic didn't help

Hi,

I have the 2TB plan. When I log into the browser I don't get any option of seeing/calculating the size of a file or folder. Tried other browsers as well. It is just not there. So tried this in multiple browsers:

  1. Sign in via the website.
  2. Select the Files tab. 
  3. Click a column header.
  4. Choose the option Size.
  5. Hover over the folder and click the check box next the folder you’re interested in.
  6. The option to Calculate size should appear in the right sidebar.

I hope there is a simple solution.

FAQ
Web
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Lau85 wrote:

    When I log into the browser I don't get any option of seeing/calculating the size of a file or folder. ... It is just not there.

     

    • Lau85's avatar
      Lau85
      Explorer | Level 4
      2 years ago
      That icon is not appearing, that option is not appearing.
      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        Lau85 wrote:
        That icon is not appearing, that option is not appearing.

        Can you provide a screenshot of the full page you're seeing? Be sure to mask any private information.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!