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Forum Discussion
Audio Files Cut Out When Playing
I've been having an issue lately (since June) with playing MP3 files from Dropbox where the audio cuts out while playing. It cuts out at the same time stamp each time, so its not randomly cutting off...
Hannah
Dropbox Staff
Dropbox StaffHey Ljc77, sorry to hear that.
Are you having this issue on a mobile device or a computer?
Are these files saved to your Dropbox account or did someone share them with you through a link?
Hi Hannah.
It’s a bit of a long story… I have my file on my laptop and phone. It gets uploaded to an app for a dance comp (and plays fine through the app). The comp organisers download the file to their laptop (and it plays fine from the laptop using VLC). Then on comp day when they play the file and put it through the speakers on stage the music stops about 15 seconds in. This has happened on two separate occasions (uploaded and downloaded twice) and stopped at the exact same time of the music. Very stressful for a young dancer (and their mum, lol). Thanks so much.
It’s a bit of a long story… I have my file on my laptop and phone. It gets uploaded to an app for a dance comp (and plays fine through the app). The comp organisers download the file to their laptop (and it plays fine from the laptop using VLC). Then on comp day when they play the file and put it through the speakers on stage the music stops about 15 seconds in. This has happened on two separate occasions (uploaded and downloaded twice) and stopped at the exact same time of the music. Very stressful for a young dancer (and their mum, lol). Thanks so much.
- Hannah
Thanks for providing some more context, Ljc77!
How is the video uploaded to the app for the competition? Is it first downloaded locally to the device and then uploaded, or are you exporting it directly from Dropbox?
- Thanks for your reply! It’s downloaded to my device (sits in my iCloud files and is also downloaded on my iPhone). Then I upload it to the app from my iPhone files. Then the organisers take it from the app and download it to their laptop and play it from there.
