We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

mspin's avatar
mspin
Explorer | Level 4
3 years ago

Audio Files Cut Out When Playing

I've been having an issue lately (since June) with playing MP3 files from Dropbox where the audio cuts out while playing. It cuts out at the same time stamp each time, so its not randomly cutting off...
Mobile
Preview
Web
  • wnj's avatar
    wnj
    2 years ago

    Walter Jay 

    My problem seems to be resolved
    by CLEARING THE CACHE of the app.

    thank you!!!

dailyak77's avatar
dailyak77
New member | Level 2
3 years ago

Is there a fix for audio that keeps cutting out while watching the footage? It plays fine in the source, but when I play back on my timeline it keeps falling out.

 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!