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RuthP's avatar
RuthP
Explorer | Level 4
12 months ago

All files downloaded from Dropbox are corrupt

I have been using Dropbox on my old computer for >5 years. A few weeks before transferring to my new computer, I noticed that my files on my computer were no longer syncing with Dropbox.  To transf...
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  • Megan's avatar
    Megan
    12 months ago

    Hi RuthP, thanks for the info! 

     

    Have you tried re-downloading and installing the app again? 

RuthP's avatar
RuthP
Explorer | Level 4

Here is the clip of my task bar:

OR

I cannot get a clip of what happens when I click on the up arrow near the bottom right. But there is no dropbox icon in there. 

 

I have checked a random selection of files inside dropbox and none have the synced symbol.

Regards,

Ruth

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi RuthP, thanks for the info! 

 

Have you tried re-downloading and installing the app again? 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Awesome news RuthP!

     

    If you need anything else, give me a shout! 😎

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Glad to hear it's sorted now RuthP 

     

    Let us know if anything else comes up!

  • RuthP's avatar
    RuthP
    Explorer | Level 4
    12 months ago

    Thanks Megan. I have done that and everything is now starting to sync.

    Thanks again,

    Ruth

     

  • RuthP's avatar
    RuthP
    Explorer | Level 4
    12 months ago

    Hello Megan,

    All my files have a grey and white cloud - I know what that means!

    Is it possible to make selected folders available offline?

    Thanks,

    Ruth 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi RuthP, the grey and white cloud icons mean that the file/folder you're looking at is online-only. 

     

    You can see more about that here. 

     

    And yes, you can choose the content you want, and then right click it, and select how you want to sync it: either available offline, or online-only. 

  • RuthP's avatar
    RuthP
    Explorer | Level 4
    12 months ago

    Hello Megan,

    This morning everything was synched except for two very big folders. That was just going to be a time job. 

    Now tonight, I am back where I started at the beginning of this thread!

     

    I run two anti virus programs - Bitdefender and Malwarebytes. Bitdefender was causing a hassle and I white listed Dropbox, so I could proceed. 

     

    I have no idea if Malwarebytes is causing the next hassle, but from googling, it is possible.

     

    Any ideas please?

     

    Thanks,

    Ruth

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    In that case, you can temporarily disable both of your antivirus programs and try again RuthP 

     

    Let us know of any updates!

  • RuthP's avatar
    RuthP
    Explorer | Level 4
    12 months ago

    Thanks Walter. I have just white listed dropbox on Malwarebytes and everything is the process of synching and I finally have the dropbox app icon in the tray!

     

    Hopefully, this is the end of my troubles!

    Ruth

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