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clairekrz's avatar
clairekrz
Explorer | Level 3
10 months ago

A person that was invited to a folder gets the error message "Download blocked"

A member of staff invited someone to a folder and when the person tried to download a form from that folder they got the message "Download blocked".

Permissions have them able to edit, so not sure why they can't download

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi clairekrz, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing the exact message they received, while hiding any personal information and links?

     

    This will help me to assist further!

    • Erik van Lennep's avatar
      Erik van Lennep
      New member | Level 2

      I am having the same issue, except in my case, I am the owner of the account and the administrator of the files. Some (very few) files I have attempted to download have succeeded, but most elicit a message (it appears in the url  bar at top of the page), saying "download blocked". If I go to history, it tells me the files have been downloaded, and when I click show in folder, it comes back blank.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey Erik van Lennep - sorry to hear about this.

         

        Can you please let us know how you're downloading the files, and send us a screenshot of the exact you're getting so that we can have a visual too?

         

        Also, when you say history, are you referring to the file's version history or the events page perhaps?