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Forum Discussion
.xlsx files are supported but something went wrong
Hi there,
I see this has been asked several times before, but my issue has still not been resolved.
I have recently not been able to open this file, but keep getting this error message.
The fi...
Hi GigiB1,
Jumping in here to note that we found that we actually cannot support password protected Office files on Dropbox at this time. The problem is that we are asking the users to input their password then saying there is an issue. We are looking to do the following to resolve this issue:
1. Show the correct error message -- that password protected Office files cannot be previewed. Downloading the file to preview is recommended at this time.
2. We are also looking into if and when we can support password protected Office files on Dropbox though at this time, I'm unable to say when.
Thank you for flagging this issue and my apologies for the inconvenience. I definitely understand that download to preview is not ideal.
Please let me know if you have any other questions or ideas. Happy to help!
Hannah
I've got the same message on Samsung pc Windows 11. My backup is several years old for that excel file. I try two recent pw's but neither works. Have no idea how it may have been changed.
Only one other excel file in that folder opens but is not pw protected. Having trouble getting dropbox to work on my phone but that is user error. The affected excel file contains all my pw's so am reluctant to download it. Looks like I am pretty screwed...
-winston
