We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
.xlsx files are supported but something went wrong
Hi there,
I see this has been asked several times before, but my issue has still not been resolved.
I have recently not been able to open this file, but keep getting this error message.
The fi...
Hi GigiB1,
Jumping in here to note that we found that we actually cannot support password protected Office files on Dropbox at this time. The problem is that we are asking the users to input their password then saying there is an issue. We are looking to do the following to resolve this issue:
1. Show the correct error message -- that password protected Office files cannot be previewed. Downloading the file to preview is recommended at this time.
2. We are also looking into if and when we can support password protected Office files on Dropbox though at this time, I'm unable to say when.
Thank you for flagging this issue and my apologies for the inconvenience. I definitely understand that download to preview is not ideal.
Please let me know if you have any other questions or ideas. Happy to help!
Hannah
About 4 weeks ago.
Hannah C
Dropbox Product Manager
Dropbox Product ManagerHi GigiB1,
Jumping in here to note that we found that we actually cannot support password protected Office files on Dropbox at this time. The problem is that we are asking the users to input their password then saying there is an issue. We are looking to do the following to resolve this issue:
1. Show the correct error message -- that password protected Office files cannot be previewed. Downloading the file to preview is recommended at this time.
2. We are also looking into if and when we can support password protected Office files on Dropbox though at this time, I'm unable to say when.
Thank you for flagging this issue and my apologies for the inconvenience. I definitely understand that download to preview is not ideal.
Please let me know if you have any other questions or ideas. Happy to help!
Hannah
- Thank you for you email and detailed steps.
One question though is how come this was working before?
Something has clearly changed.- Nancy
Dropbox Staff
Hi again, GigiB1! Files that are password-protected on third-party apps aren’t generally supported on Dropbox when it comes to previewing (you can also see more details here). So, this shouldn’t be working previously either.
As mentioned by Hannah above though, our team is looking into this and potentially changing this in the future.
Many thanks, Nancy and team.
Will early await for future changes to be implemented.
