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Forum Discussion

karkness's avatar
karkness
Explorer | Level 3
2 years ago

“No preview available” error message, when trying to preview a file on the mobile app

Just today, I started getting this message when opening files that I’ve been able to open in the past, it says “No preview available.  To view this file, open it on your computer.  I use my iPad & iPhone 99% of the time to open my Dropbox files.

Error Messages
iOS
Mobile
Preview
Tablet
View
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey karkness, thanks for bringing this to our attention.

     

    Are you having this issue on both your iPad and your iPhone? And did it start at the same time for both devices?

     

    Can you tap on "account", then on the gear icon, then on "clear cache" and then restart Dropbox, to see if that helps?

     

    Keep me posted.

    • karkness's avatar
      karkness
      Explorer | Level 3
      2 years ago

      Hi Hannah, thanks for the suggestion, I did just do that, cleared the cache, on my iPad and iPhone and logged back in to Dropbox….but it’s still doing the same thing…”no preview available”.  Any other suggestions?

      Thanks,

      Kaye

    • karkness's avatar
      karkness
      Explorer | Level 3
      2 years ago

      I forgot to say, yes, it started today on my iPad and iPhone after I did add a new document to Dropbox from my laptop.  Just normal stuff that I’ve done many dozens of times.  

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update here, karkness.

         

        Are you on the most recent version of both your iOS/iPap OS and the Dropbox app on your devices?

         

        If not, can you try updating them, to see if that helps?

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