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Forum Discussion
“No preview available” error message, when trying to preview a file on the mobile app
Just today, I started getting this message when opening files that I’ve been able to open in the past, it says “No preview available. To view this file, open it on your computer. I use my iPad & iP...
Hannah
Dropbox Staff
Dropbox StaffHey karkness, thanks for bringing this to our attention.
Are you having this issue on both your iPad and your iPhone? And did it start at the same time for both devices?
Can you tap on "account", then on the gear icon, then on "clear cache" and then restart Dropbox, to see if that helps?
Keep me posted.
Hi Hannah, thanks for the suggestion, I did just do that, cleared the cache, on my iPad and iPhone and logged back in to Dropbox….but it’s still doing the same thing…”no preview available”. Any other suggestions?
Thanks,
Kaye
I forgot to say, yes, it started today on my iPad and iPhone after I did add a new document to Dropbox from my laptop. Just normal stuff that I’ve done many dozens of times.
- Hannah
Thanks for the update here, karkness.
Are you on the most recent version of both your iOS/iPap OS and the Dropbox app on your devices?
If not, can you try updating them, to see if that helps?
- i just checked, mu iPhone is updated to the latest version, mu iPad wasn’t so I am updating it now.
