We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

dropbox business

157 Topics

The alias “xyz” can’t be opened because the original item can’t be found.
Hello all, In creating an alias for a folder, I learned from a coworker that it was not opening as it should. It opens for me, but not for her. I am doing this on the desktop side. I dont' know if there is a fix for this, and whether or not its because of the recent Dropbox upgrade. My computer is on the new system, no one else is. I feel like this is related to that. Is this the case? Will it go away if everyone upgrades? Thanks, T
Solved
Twalt414
2 years ago Place Delete, edit, and organize
146KViews
0likes
1Comment
With a 300k File Limit - Does Dropbox Really Provide Business Solutions?
For many many years, I've been a Dropbox Pro member. During this time, they decided at some point, that 300,000 files is the maximum they will support. Now, I know what you are thinking. The article hotlinked everywhere says anything above 300,000 files will have degraded performance. However, the problem is much deeper than this. The dropbox desktop application often crashes, stops syncing new clients - and sometimes stops syncing old clients. I've opened multiple support tickets on this issue, on the crashing issue, on the sync issue - and I keep getting told by the support teams the same answer. They will not support me with more than 300,000 files - and they close the tickets. So, I ask in seriousness, most businesses have far more than 300,000 files they want to keep available through cloud solutions. OneDrive, Google Drive and many others have no file support count limit - in fact Google Drive has some pretty sweet optimizations for working specifically with millions of little files. Anyway I've spent the last month trying to get Dropbox support to address the crashing issue (we are at about 40% of the 1TB limit, with around 3 million files) and I keep hitting a brick wall with them. Fortunately, it comes at a time where we haven't yet purchased Dropbox for Business. Today, I cancel my many many many years old Dropbox subscription for favour of a new vendor - but I have to ask... what exactly does Dropbox provide for Small Business? Do they actually support more than 300k files for business clients? Because they sure don't for pro users. And I'd like to be able to make informed suggestions for my clients (we do a lot of consultant work). I've had a lot of other issues over the years, including their support system based around Zendesk no longer sending emails and support teams blind closing tickets. I asked many times to have them address this issue as well - and they do not. Not to mention support tickets getting generated 4 or more times on submission to Zendesk. We've even had large groups of files vanishing with a Server Error 500 when trying to restore, causing us at one point to lose over 100,000 files. The cause was never determined and took almost 20 support requests with them repeatedly advising me they were restoring the files (after lots of apologies later, the files were still never restored). So seriously asking, is the business package really a business grade solution? Minor update : After 3 years of reporting issues and logs, I caught one of the many repeat crash errors in a debugger today. The dropbox team needs to learn how to wrap their file operations in a try catch and how to fix their own server 500 errors. After being refused support again, we left dropbox and I've never looked back PLEASE NOTE BELOW: I have NEVER accepted this as the solution, nor do I agree with their posted response. It is factually incorrect, and dishonest, and they marked their own response as the resolution - which it is not. The right answer is to switch a professional platform. We currently have over 10 million files stored on Google Drive, and we have not had an issue in the 6 years since we transitioned. Dropbox crashed and would not run (as shown above and proven in logs) after 300K with their support refusing to assist once you exceed the "soft" limit. It is not a business solution, it is incapable of it.
Solved
SomeTechGuy
8 years ago Place Delete, edit, and organize
23KViews
12likes
76Comments
New named Dropbox structure
I am a user of DropBox Business, on Windows 10. Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken. A quick look learned me that the structure had changed. While I used to access my folder through: C:/User/{username}/Dropbox (COMPANY NAME)/, I can now find them at: C:/User/{username}/{COMPANY NAME} Dropbox/MyFirstName LASTNAME/ Now, both structures seem to remain while the first one is now a hidden shortcut (although I can't seem to see where it links to). So that I don't really know where my files actually are. Is this change documented anywhere? Thanks After a couple of days, I realized this happened to all of this Dropbox Business users across the company, Mac and Windows, and that it messes up with backup strategies. I didn't find anything about this new structure in DropBox's changelog.
t4ngml
3 years ago Place Delete, edit, and organize
20KViews
2likes
156Comments
Is it possible to rename the Dropbox folder to Dropbox instead of Dropbox (Personal)?
I want to get rid of (Personal) in my dropbox root folder now that I've stopped using Dropbox business. "Jane" gives a great desription of how to change it on my mac, on this page:https://www.dropboxforum.com/t5/Installation-and-desktop-app/undo-changed-folder-name/td-p/220463 BUT, when I try the first step of deleting the link to my computer, it asks me "Delete files from my personal Dropbox the next time this computer comes online." and I don't know if I'm supposed to check this, or not supposed to check this. And, it won't let me "REPLY" directly to Jane. Can anyone help? I want to keep all my files and relink them after I get the root folder name changed -- all I want to do is change the root folder name, I don't want to lose any files.
Solved
Padraigincanada
7 years ago Place Delete, edit, and organize
13KViews
1like
24Comments
Linking Excel files in Dropbox
We just switched to Dropbox for Business. We have several Excel files with formulas that link to other Excel files all saved in a shared folder. With our local server the links would work for every user the same. Now with using Dropbox, the link will work for one user and not for another user. If the 2nd user changes the file path to make the link work for them, then it will no longer work for the first user. How do we make it so all users in the shared file can open the Excel file and have the links update without having to change the file path for each user?
Solved
Spud208
5 years ago Place Delete, edit, and organize
13KViews
2likes
3Comments
Corruption of Excel Files saved to Dropbox
We have Dropbox for business and collaborate on a number of Excel files using Mac. Only one user at a time is permitted to access the file to avoid sync errors; all computers have installed the latest operating system, MS Office version. We regularily encouter Excel files being saved to Dropbox becoming corrupt. Version history is used is used to recover the last stable version often losing work. I have been on a number of threads that report the same issue, with no solution. This has been ongoing for a number of years and cannot replicate the specific circumstances in which to create the corruption. This is not an issue with MS Excel as the problem is isolated to Excel files save to Dropbox. Has anyone got a explaination / solution for this happening?
Solved
3van-wright
7 years ago Place Delete, edit, and organize
11KViews
2likes
12Comments
How do YOU access Dropbox?
Hi Dropbox community - I'm a design researcher here at Dropbox. I'm curious about how you access Dropbox! How do you access Dropbox: the website,the desktop app (for mac/windows), and/or the mobile app (iOS, android)? For those you use, why do you use them? For those you don't, why not? Is there anything you wish you could do on one that you can't today? Why?
alessandro-dbx
2 years ago Place Delete, edit, and organize
9.5KViews
6likes
11Comments
"files stay here for the team" prevents me from moving files from team to personal folder
I - a TEAM ADMIN - cannot move files or folders from a team folder, to my personal (i.e. ADMIN) folder. I get an incredibly annoying message "files stay here for the team". How do I get around this?
msakten
8 months ago Place Delete, edit, and organize
9.2KViews
9likes
54Comments
I wanna know who deleted files.
An entire fodler has been deleted. I want to know who did it to educate them that if they delete from their harddrive they also delete from the entire Team and thus to avoid future errors. We areof course using a Dropbox Business Account. When I navigate through to the Team Activity log,https://www.dropbox.com/team/admin/activity I cant see any way to show when files were Deleted. Whichis frustrating, because I can see that Dropbox have listed Deleted Paper Files and Permanently Deleted Files. "Deleted a file" is not an option. Please help to find the report that shows who deleted the file from the Team folder. Thank you. Geoff
Solved
Geoff_Hughes
6 years ago Place Delete, edit, and organize
9.1KViews
1like
4Comments
TERRIBLE SUPPORT SERVICE
I am extremely angry withthe unbelievably bad service from Dropbox. The Support Team in Australia as NO WAY OF CONTACTING their own Restorations Specialists team in the US. Having opened a ticket 4 days ago, I have not had my issued solved, I have emailed the US consultant repeatedly for an update (he told me it would take an hour to restore my lost job folders,3 days ago), I have called the Support team repeatedly for a status report but they have told me they have no internal communication with the other department. HOW CAN THIS BE POSSIBLE? I ampayingtop dollar for Dropbox Business for the assuranceof seemless business operation but yet no one can tell me what is happening, I am not receiving replies to my emails, and nobody by phone can give me an update. I cannot work without my files. I wrongly believed that storing them in Dropbox alonethey would be secure. Does anyone know how I can reach I higher level of management to speak to someone who can help?
Solved
ScooterKP
6 years ago Place Delete, edit, and organize
7.3KViews
8likes
31Comments