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dropbox business
157 Topics
With a 300k File Limit - Does Dropbox Really Provide Business Solutions?
For many many years, I've been a Dropbox Pro member. During this time, they decided at some point, that 300,000 files is the maximum they will support. Now, I know what you are thinking. The article hotlinked everywhere says anything above 300,000 files will have degraded performance. However, the problem is much deeper than this. The dropbox desktop application often crashes, stops syncing new clients - and sometimes stops syncing old clients. I've opened multiple support tickets on this issue, on the crashing issue, on the sync issue - and I keep getting told by the support teams the same answer. They will not support me with more than 300,000 files - and they close the tickets. So, I ask in seriousness, most businesses have far more than 300,000 files they want to keep available through cloud solutions. OneDrive, Google Drive and many others have no file support count limit - in fact Google Drive has some pretty sweet optimizations for working specifically with millions of little files. Anyway I've spent the last month trying to get Dropbox support to address the crashing issue (we are at about 40% of the 1TB limit, with around 3 million files) and I keep hitting a brick wall with them. Fortunately, it comes at a time where we haven't yet purchased Dropbox for Business. Today, I cancel my many many many years old Dropbox subscription for favour of a new vendor - but I have to ask... what exactly does Dropbox provide for Small Business? Do they actually support more than 300k files for business clients? Because they sure don't for pro users. And I'd like to be able to make informed suggestions for my clients (we do a lot of consultant work). I've had a lot of other issues over the years, including their support system based around Zendesk no longer sending emails and support teams blind closing tickets. I asked many times to have them address this issue as well - and they do not. Not to mention support tickets getting generated 4 or more times on submission to Zendesk. We've even had large groups of files vanishing with a Server Error 500 when trying to restore, causing us at one point to lose over 100,000 files. The cause was never determined and took almost 20 support requests with them repeatedly advising me they were restoring the files (after lots of apologies later, the files were still never restored). So seriously asking, is the business package really a business grade solution? Minor update : After 3 years of reporting issues and logs, I caught one of the many repeat crash errors in a debugger today. The dropbox team needs to learn how to wrap their file operations in a try catch and how to fix their own server 500 errors. After being refused support again, we left dropbox and I've never looked back PLEASE NOTE BELOW: I have NEVER accepted this as the solution, nor do I agree with their posted response. It is factually incorrect, and dishonest, and they marked their own response as the resolution - which it is not. The right answer is to switch a professional platform. We currently have over 10 million files stored on Google Drive, and we have not had an issue in the 6 years since we transitioned. Dropbox crashed and would not run (as shown above and proven in logs) after 300K with their support refusing to assist once you exceed the "soft" limit. It is not a business solution, it is incapable of it.Solved23KViews12likes76Comments
"files stay here for the team" prevents me from moving files from team to personal folder
I - a TEAM ADMIN - cannot move files or folders from a team folder, to my personal (i.e. ADMIN) folder. I get an incredibly annoying message "files stay here for the team". How do I get around this?9.2KViews9likes54Comments
Undo latest update - folder re-organization
The latest update (October 2023 "Upcoming file system update to your Dropbox team account") that arbitrarily reorganized our folders is a disaster. We want the old folder structure back. Please provide an option for rewinding that update. And in the future, don't mess with our folders. It's not your data.2.4KViews8likes3Comments
TERRIBLE SUPPORT SERVICE
I am extremely angry withthe unbelievably bad service from Dropbox. The Support Team in Australia as NO WAY OF CONTACTING their own Restorations Specialists team in the US. Having opened a ticket 4 days ago, I have not had my issued solved, I have emailed the US consultant repeatedly for an update (he told me it would take an hour to restore my lost job folders,3 days ago), I have called the Support team repeatedly for a status report but they have told me they have no internal communication with the other department. HOW CAN THIS BE POSSIBLE? I ampayingtop dollar for Dropbox Business for the assuranceof seemless business operation but yet no one can tell me what is happening, I am not receiving replies to my emails, and nobody by phone can give me an update. I cannot work without my files. I wrongly believed that storing them in Dropbox alonethey would be secure. Does anyone know how I can reach I higher level of management to speak to someone who can help?Solved7.3KViews8likes31Comments
How do YOU access Dropbox?
Hi Dropbox community - I'm a design researcher here at Dropbox. I'm curious about how you access Dropbox! How do you access Dropbox: the website,the desktop app (for mac/windows), and/or the mobile app (iOS, android)? For those you use, why do you use them? For those you don't, why not? Is there anything you wish you could do on one that you can't today? Why?9.5KViews6likes11Comments
Feedback about the file path change
I've read a couple threads on here, and I've seen the response about how "each team member will have a personal folder by default, which contains their own personal files/folders, as well as files that have been shared with them." The next time another idea or suggest comes through that involves changing a folder path - take it back to the drawing board. I could think of at least two other ways that 'personal folders' could have been implemented while maintaining the existing structure - and that was only in the past day since this fiasco started. The change has disrupted business. Let me give you some data points to include for future test cases to use. 1) Quick Access broke. Easy enough fix.. unpin and re-pin after successfully syncing up. 2) Excel links that were direct paths broke - literally have to go through each excel file and update links manually. I have a PowerShell script that does this.. but anyone without that script will have to manually update the links. 3) Out of 25 users, only 2 had a successful transition with the folder rename via their Dropbox Update. About 10 involved shutting down Dropbox because it was either stuck on database upgrade or starting. Had to restart the computer, and then allow Dropbox to run to get it to successfully transition. Also - when this happened, it didn't put it back where the folder was originally but ended up defaulting to the User's folder in Windows. The remaining workstations involved deleting Dropbox altogether and reinstalling manually. Any work that was done during the day was completely wiped. My client is furious and rightly so.Solved2.2KViews4likes4Comments
Dropbox moved my folders into a new folder labelled with my name. How do I change it back?
Dropbox moved my folders into a new folder labelled with my name. How do I change it back? It's screwed up my synchronization, and I've wasted the better part of a workday trying to fix it.3.7KViews4likes11Comments
Shared files got moved and became copies only I can open
I have a ticket in but I need help it's been over a day. Long story short when I updated my Mac yesterday it moved files from shared folders to a copy of it with the end saying "my name conflicted copy date". I'd like to know if I can rewind either the original or the copy so that the files go back to the correct place. I've already disconnected Dropbox from my desktop. I just need to put things back the way they were. Any help is appreciated.Solved4.1KViews3likes13CommentsAfter a Dropbox update on my account, some files are missing
Since the transition to the new Dropbox format last night, I am missing ALL of my files that had been stored (and synced with dropbox) in my "Downloads" folder. This is a CRITICAL folder I use as a "holding cell" -- and REALLY need to find where the files went! Help! Thanks. michael609Views2likes4CommentsTurn automated file deletion into "Make online-only" by default
Hello, I use security cameras for research. The cameras are set up to save video recordings directly onto a PC (Windows 11) on the same local network. The folder where videos are saved is inside my Dropbox folder, and the desktop Dropbox client syncs automatically. Videos are therefore automatically uploaded to Dropbox once each file finishes being recorded. This works great. The issue I am having is related to the capacity of the local hard drive. The security camera management software is set to automatically delete the oldest videos whenever it runs out of storage space, so that it has somewhere to save new videos. This causes these oldest videos to be deleted not only from my local drive, but also from the Dropbox account (Dropbox for Business). I would like to configure Dropbox to instead treat this automated deletion the same as if I used the "Make online-only" option on desktop, i.e. allow the local videos to be deleted as needed by the camera management software, but retain all backups in the online Dropbox. Is this possible? I'd like to be able to do this while simultaneously retaining as much recent video on the local drive as possible, because we often work with these local video files. This means that making older videos online-only in advance is not really the answer I'm looking for. Thank you!Solved1.6KViews2likes5Comments