We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Can I recover my files once the account has been deleted?
So it's my fault I didn't realize how important the data was to me (photos and such) and should have just upgraded to the paid version. I relied on DB has just my backup for all these years. Now it's been deleted, is there any way I can pay to get the data recovered?
I was charged for an annual plan, but I didn't sign up for it
Hi my credit card has been charged AUD$184 via PayPal. However I have not signed up to a yearly subscription and there is no register of this on my account nor has there been an invoice sent. I did not authorize this charge. Please help. I cannot fix this through support as I do not have a 12 digit credit card transaction id and cannot sort this out through the support centre question either. Thank you
How can I get a refund for a trial that wasn't cancelled?
I attempted to cancel a free trail last night only to discover in the morning that the trail was NOT canceled and the payment went through. I am currently going through a particularly difficult time and quite literally do not have the money for this. All attempts to get in touch with Dropboxn have failed as I guess they just don't have customer service. I have no idea what to do.
There's no option to cancel my Essentials trial from the account settings.
I received a reminder to cancel a free trial of Essentials- But no such trial appears on my Subscriptions Page- just a Basic subscription, and so no Cancel button (as the help page says there should be). These support pages are riddled with loops- which is infuriating for the user. Grrrrr.
Cancel subscription without access to the account.
Hi Everyone, I need help to cancel a subscription made on an account of a company for which I dont work anymore (no possibility to have access to the email service provider) therefore I don't have access to the account anymore. The payment was on my personal bank but the account was from the company and is not active anymore. How can I get in contact with dropbox to fix it? I already sent an email to supportand received an email saying it was an automatic inbox. I don’t find any answer to my issues in the faqs - learn - forum or billing questions. I would like to reach someone from the team to cancel my subscription (and the monthly payment). Thank youDropbox Plus fee being charged despite account showing up as a Dropbox Basic user
I received the below automated message today so logged in to cancel my account. However, my account info tells me that I'm a Basic user and not a Plus user. Therefore there is no way for me to -cancel the Plus subsciption. Would appreciate any piece of advice on how not to get billed for my subscription, (which I apparently don't even have, according to my account info) thank you! ----------------------------- We hope you've enjoyed being a Dropbox Plus user! Your subscription will renew automatically on December 1, 2024. Keep doing more with Dropbox Plus: Plenty of space for all your stuff Control over who sees shared files and links Peace of mind when devices go missing Your subscription will renew on December 1, 2024, and again each year, until you cancel. If you’d like to cancel your subscription, access your account settings. You may also contact support at any time.
Can't Look Up a PayPal transaction to see which account I'm getting charged for
I cancelled both of my dropbox plans on two separate accounts several months ago. I am still getting a monthly charge, and I'm not sure where this charge is coming from. I can't use the billing lookup tool because I paid through paypal. The phone numbers on my paypal statement and my credit card statement for dropbox don't work. A help article directed me to request help with billing through the website, but I can't find anything about how to do that once I log in. Could I please hear back from a dropbox representative? I need help using my paypal information to 1) figure out what account is causing this expense and 2) figure out what I need to do to end the recurring subscription cost. It has been several months now that I've been charged for a dropbox account that I'm not using and tried to cancel, and I can't figure out how to contact the company to do so.
Two unknown charges from Dropbox
Hello, I got two unknown deductions by USD on November 1 and 4 from my European bank account, and those were made by Dropbox! I had never used any Dropbox service and even didn't have my account. (Now, I just created my account only for requesting the solution, as it doesn't have any customer service email or phone number.) My bank requested recovering those payments, but today on November 13, I got another alert of Dropbox fraud! As I will never want to use Dropbox, please give me the comprehensive solution to STOP the deduction from Dropbox in the future! Otherwise, I have to keep requesting the bank and credit company to refund.