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Support for international currencies on Dropbox.com
Hi there! I’m Amanda, the Product Lead for International Growth. Our team is committed to making it as easy as possible for customers around the world to use Dropbox. One of things we’re doing isadding support for local currencies. In September 2023, we launched support for theBrazilian Real. Next month, we’ll launch theKorean Won and Indian Rupee. Next year, we’re looking at launching local currency forMexico, Singapore, Poland, Malaysia, Taiwan, South Africa, Thailand, Indonesia, Vietnam,and potentially a few more. We realize this is long overdue for our customers outside the US, and hope this relieves any payment difficulties you may have experienced. *For customers already paying in USD – first, thank you for your support all these years. We plan to migrate you automatically to your local currency in 2024. We thank you for your patience!
amandachin
2 years ago Place Plans and Subscriptions
2.8KViews
7likes
3Comments
Update billing info
Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings page. What should I do?
jpark134
2 years ago Place Plans and Subscriptions
3.8KViews
1like
23Comments
Can't download invoices
I'm trying to download a copy of my invoices but it's not working.Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it gives the option to choose Invoice or Receipt. If I click on Invoice it just loads another Billings page in another tab exactly the same as the original one, not any invoice details. If I choose the Receipt option, the new tab opens with an Error 500 message.How can I get a copy of the invoices as I need them for tax returns?
Solved
BB27
3 years ago Place Plans and Subscriptions
6.3KViews
1like
65Comments
Can't update billing information, I get an error message
My plan has been downgraded to basic for some reason, and I can't update my billing information. I enter all my card details, but then get an error message when trying to verify the card saying "This content is blocked. Contact the site owner to fix the issue." This happens on my phone, on another browser, and when I'm incognito in a new window as well. It happens with my second card too. Does anyone know why this is happening? How can I contact support? When I ask the chatbot for a person to help me, I get a message that only paid members can assess human support.😐
Neda_Ivanova
3 years ago Place Plans and Subscriptions
1.6KViews
1like
9Comments