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All my files shows as 0 bytes both on desktop and website
Hi, I have been using DropBox for years. I recently had my laptop stolen and when I went to login to my DropBox it has told me that my DropBox has been full since April (without my knowing). Aside this however, nearly all of my documents (pre-dating April) now show as 0 bytes (on Dropbox through web and on desktop). I don't know how to get these files back. Given my DropBox storage had reached capacity in April, presumably all files before this were saved. Everytime I try and open there is nothing there !
Can't download files. Nothing happens.
Nothing happens when I try to download files. I've tried different kinds - docs, pictures, videos. Nothing happens. (No browser blocker, either). My work recently got rid of Dropbox (switched over to Teams - boo) so I lost a lot of my extra file GBs that came with a lot of sharing. Now I'm way over my GB limit and I was able to delete a few files but would like to download the rest and store elsewhere (external hard drive or print) but I can't download. Wondering if it's because I'm over my storage - but how can someone get below the storage if I can't download the docs!?
Backup from Dropbox to External HD
I’d like to backup the entire contents of my large Dropbox account to an external hard drive. What is the best way to do this? Considerations: I have a complex web of folders and files, some of which are online-only and not. I’d like to keep the current setting of which are online-only and which are not. Syncing down in batches and copy-pasting onto the external is therefore not ideal. Backup methods like Time Machine don’t do much good with stub files like Dropbox’s online-only files. The size of my Dropbox contents exceeds the capacity of my local hard drive, so I can’t use it as a “middle-man”. There are apparently download limits on Dropbox web, so I don’t think I can just download it all directly to an external hard drive. One idea would be to make a new user on my Mac, sign into Dropbox, set the folder to the external HD, and sync everything down, but this seems risky and janky… Any ideas appreciated!
Can’t access images in app because I have no storage space available
I cannot view my images in Dropbox because the app is telling me i’m out of space. These images are over 12 years old and are of my daughter. I’d like to be able to view the images in the app without upgrading but it won’t let me go any further without attempting to make me upgrade. I can see the images via the website but not via the app. Any suggestions at all? Many thanks in advance.
I want to stop using dropbox and I want my files to back off DropBox and go onto my computer
Hey, so I want to stop using dropbox and I want my files to back off DropBox and go onto my computer because I have the dropbox Basic and I had 100go free when I get my computer but now it will expires in few days and I don't want to pay that much because I don't need it. So I just want to get my files on my computer and quit DB. I'm on windows. Please help me😫"Online Only" files now show file sizes of "zero KB" ???
About a week ago, for some reason all my "online only" files in my dropbox computer app suddenly changed the file sizes from the actual sizes to "zero KB"... I have two different Mac computers running OS High Sierra, and it happened to both of them at about the same time. At my job I also have access to three other Macs, but they all still show the actual file sizes for "online only" files... so what is up with this "zero KB" on the two Macs that I use??? It makes it hard to work with online only files when I have no clue how large they are... online chat was unable to help me. here's a screenshot of what I see: https://www.dropbox.com/s/zhnt413jfrjyv4d/online-only-zeroKB.png?dl=0 The only way I can see the files sizes now is to download the files locally. If I then switch them back to "online only" the file sizes change back to "zero KB"
