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Forum Discussion
Can't download files. Nothing happens.
Nothing happens when I try to download files. I've tried different kinds - docs, pictures, videos. Nothing happens. (No browser blocker, either).
My work recently got rid of Dropbox (switched over to Teams - boo) so I lost a lot of my extra file GBs that came with a lot of sharing. Now I'm way over my GB limit and I was able to delete a few files but would like to download the rest and store elsewhere (external hard drive or print) but I can't download. Wondering if it's because I'm over my storage - but how can someone get below the storage if I can't download the docs!?
- Megan
Dropbox Staff
Hey karin05, welcome to our Community!
You should be able to download your content. If you haven't tried that already, can you switch over to a different browser, and give it another go?
Also, if I were you I'd clear the cache on my existing one, and try an incognito tab too to see if the results remain the same.
Keep me posted, and we'll take it from there!
