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I have been paying for a subscription but my account got deleted due to inactivity
even though i had not actively used it in quite some time.... I now come to find out that if i haven't "logged in" , my account has been deleted ? ( that makes sense - let's delete an active paying customers account ?!?!? ) So now when i try to call support it says to log in and request a call back. However when i log in , it prompts me to set up a new Free account - WHICH DOESN'T PROVIDE THE CALL BACK FEATURE !?!?!?!...... You can imagine how frustrated i am and the fact that this company just keeps taking my money even though they deleted my account is infuriating. How can i get someone from DropBox to help me with my account ?
I've been billed for a Plus plan on top of my Backup subscription. Can I get a refund?
I have a dropbox computer backup subscription for which my credit card is automatically invoiced on a yearly base. Dropbox just additionnaly invoiced my credit card this month for a Dropbox plus subscription I never required or subscribed to !!! Please let me know how to have this invoice refunded, Thanks, Richard
Can I get a refund for a recent charge?
Hello Dropbox community, my name is Lucas and I’m from Montevideo, Uruguay. I created an account to use for a week, and then that account remained open with a subscription that was charged. Yesterday, I was charged $199 for a plan. I kindly ask that you refund that money as this is a mistake. I have already canceled the subscription, but I really need help with this.
