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Promotions
45 Topics
Deleting files then permanently deleting doesn't free up space!?!
Hi, I've seen others with the same issue. I had promotional space added to my account. I used up quite a lot of this space. When my promotion ran out I was naturally over my quota. I then logged on online using the web interface and deleted live files. This had no effect, the amount of used space is not decreasing regardless of what I delete. I tried to permanently delete them but this also had no effect. I thought that perhaps it was because the data was kept on my sync'd devices, so I disassociated all devices, again this had no effect. I looked in depth at every support article online, nothing provides any insight or resolution beyond what I have tried and had no success with. Now either I buy more space or I can no longer upload to Dropbox. It has been weeks with no difference. I have contacted support but I get automated responses to look at their knowledge base, which I had naturally done before but tried again. No Luck. Please help. As Albert Einstein said, insanity is doing the same thing over and over and expecting a different result.” Dropbox are sending me insane! I have one more option. Delete everything so that there is literally nothing in my Dropbox, but I would imagine given the above that it would make no difference and no one is helping!Solved13KViews3likes11Comments
I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB
Hello, I took some time to review the terms of your HP Promotion: https://help.dropbox.com/accounts-billing/space-storage/hp-promotion The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months. I purchased a HP 15t-dy200 Touch Laptopdirectly from HP's website on 11/26/2020. This laptop was assembled new on 12/03/2020, and was delivered on 12/10/2020. By all accounts it should have the 100GB Dropbox offer, however it only came with the 25GB offer through the pre-loaded software, which was added to my account. Is there any way that support can fix this? I have receipts for my laptop purchase. Thanks.Solved9.4KViews0likes80CommentsWhy was my Dropbox quota reduced?
I alternate between using Dropbox on my laptop (Windows 10), and the Dropbox Android app on my tablet. I just started up Dropbox on my laptop and got a Windows notification saying my Dropbox space had been "reduced." ? I couldn't tell by how much, though; it listed 1000-something GB, which seems like how much space I should have, since I'm on the paid 1TB plan. I checked the settings in the desktop app and it says I'm using 2.0% of 1,027.2GB (site says I'm using 20.99GB out of 1TB). I don't know if that's the exact amount of GB space I had before, but I know I was using up 2% earlier, so that hasn't changed. I checked my account settings, I'm not due to renew my subscription until June. Still on the paid plan. Checked my deleted files on the Dropbox site; nothing recent. I hadn't even made any changes to any files between now and the last time I used Dropbox, so I don't know why I'd suddenly get this notification. I can't even tell by how much it was supposedly reduced? (The notification disappeared as soon as I read it.) I have no notifications on the Dropbox site or in the desktop app. (Haven't checked my tablet yet.) Any idea what might have prompted this or what it means? Is it something to do with Windows rather than Dropbox? If so, what? There's no chance I've lost any files? (They're all saved to my hard drive, but in the Dropbox folder.)Solved9.1KViews1like8Comments
100 GB PROMOTION HP+DROPBOX
Hello! A few days ago I bought an HP laptop on which the Dropbox application was pre-installed. If you signed up or logged in, they gave you about 100GB for one year free. A few days have passed, and the HP + Dropbox 100GB promotion has not been effective. I also also completewww.dropbox.com/gs I request help, it should have 100GB. Thanks.7.8KViews0likes20Comments
I did not get the 25GB storage from the Asus promotion
Hi community, after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing Dropbox accoungt but the 25GB never showed. Dropbox is still installed and I didn't do anything else. Is there a way to still redeem the promotion? What did I do wrong? Thanks in advance and best regards, JanSolved6.4KViews0likes56Comments
Quicken 5G missing
5G of space for Quicken promotion did not apply to my account and when I try again to apply the Quicken 5GB Dropbox Coupon Code the result is: Coupon has already been applied. How to I go about getting this fixed? Quicken support says, "Talk to Dropbox"!Solved4.5KViews0likes30Comments
