You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
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Account ownership transfer
Hi community, I need your help as Dropbox support completely stopped answering me: I work for an association which has a Dropbox account with paid subscription. The account has been set up by a former employee using her own email address. She then left the company and we do not have access to our own Dropbox folder because the former employee has the credentials. We can prove that the association is the owner of the Dropbox account thanks to our credit card which is used to pay for the subscription. Do you know who I can contact to make the change and replace this former employee's email address by the association's email address and reset the password in order to regain access to the account? Thanks a lot in advance for your help!Solved11KViews0likes10Comments