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"Dropbox cannot start / Dropbox ran into a connection issue" error (macOS Monterey)
Hi, Dropbox app used to load at startup and work smoothly on my Mac but since a few weeks Dropbox can’t load at startup, giving the following error dialog: "Dropbox cannot start /Dropbox ran into a connection issue" I click OK and get another error dialog: "Couldn't start Dropbox.This may be a temporary error. Please restart Dropbox.For more information, click the help button.” so I get the error log (see below) and click OK. After these steps I’m always able to open Dropbox app from the Applications folder and everything works fine. So, my issue is only at startup time, when some sort of "connection issue” happens. Please be aware that I’ve already done an advanced re-install (twice!) and all the necessary Accessibility/Full Disk Access/Files and Folders settings are ok. Could you help me? Thanks, Davide ERROR LOG: bn.BUILD_KEY: Dropbox bn.VERSION: 164.4.7914 bn.constants.WINDOWS_SHELL_EXT_VERSION: 58 bn.is_frozen: True machine_id: 66e79de1-ab71-531b-992f-a38302c1a335 pid: 522 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='davide', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Davide Saraceno', pw_dir='/Users/davide', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='davide', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Davide Saraceno', pw_dir='/Users/davide', pw_shell='/bin/bash') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/davide' appdata: '/Users/davide/.dropbox/instance2' real_path='/Users/davide/.dropbox/instance2' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 dropbox_path: '/Users/davide/Library/CloudStorage/Dropbox' real_path='/Users/davide/Library/CloudStorage/Dropbox' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/mn/ph2x348500l0qcmb5jl0bx2r0000gn/T' real_path='/private/var/folders/mn/ph2x348500l0qcmb5jl0bx2r0000gn/T' mode=0o40755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File "dropbox/client/main.pyc", line 807, in wrapper File "dropbox/client/main.pyc", line 6259, in finish_dropbox_boot File "dropbox/client/message_queue.pyc", line 306, in _wrapped File "dropbox/client/main.pyc", line 5801, in _init_components_for_account File "dropbox/client/main.pyc", line 5725, in create_sync_engine File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__ File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__ File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__ dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: NoneHow to change your Dropbox account password
If you’re new to Dropbox, or still finding your feet with your Drobpox account, you might be wondering how to change the password associated with your account. Well, don’t worry, we’ve got you covered with our step-by-step guide to changing your password. We’ll be showing you how to change your Dropbox account password if; You’ve forgotten your password and you’re not logged in You’ve forgotten your password and you’re logged in You know your current password You’ve forgotten your password and you’re not logged in We’ve all forgotten a password at some stage, whether it’s because you’ve got so many of them or you just had a momentary brain lapse, but it’s not the end of the world. Even if you’re logged out, there are super-easy ways to reset it. So, here’s how to reset your password if you’re logged out of your Dropbox account. Go to dropbox.com and click where it says Login Enter your email address and hit Continue Instead of entering your password click on Forgot your password? Enter your email address and click Submit You will receive an email containing a Reset password link Follow the link and then enter your new password and click Submit You will receive an email to confirm your password has been reset You’ve forgotten your password and you’re logged in You may also find yourself in a situation where you are still logged into your Dropbox account and you can’t remember your password. Granted, this one happens a little less often, but believe me I have been here on numerous occasions. Rather than trying to make sure you never accidentally log yourself out, for the rest of your life, there are easier ways to get around this scenario. You can just change your password pretty easily. Here’s how to do it. Click on your avatar or initials in the top right hand corner of your screen and select Settings Click on the Security tab and then select Change password Click on Forgot password? Then enter your email address and hit Submit You will receive an email containing a Reset password link Follow the link and then enter your new password and click Submit (Make sure your password is secure and unique. Learn how to create a strong password) You will receive an email to confirm your password has been reset You know your current password There may also be times when you know your current password, but you still want to change it. You might be trying to be extra careful, using a shared device, or worried that someone else may have access to your Dropbox account. Here’s how to change your password if you know your current password. Click on your avatar or initials in the top right hand corner of your screen and select Settings Click on the Security tab and then select Change password Enter your new password and then click Change password You will receive an email to confirm your password has been reset We hope you found this step-by-step guide helpful, please let us know if you were able to change your password using one of these methods.
How to restore deleted files with Dropbox
If you’re anything like me, you’ve probably accidentally deleted files at some point since you opened your Dropbox account (I do this way more than I care to admit). The most notable time was when I accidentally deleted my entire thesis, instead of of some notes I’d taken. Luckily, with Dropbox, you have at least 30 days to restore these files, and it’s really simple. Here’s how to do it. Login to dropbox.com Click on Deleted files from the left-hand side bar Select all of the files you would like to restore Click Restore Files will now be moved back to their previous location That’s it; it really is that simple! But remember, these files won’t stay in the Deleted files section forever, so if you do find yourself needing to Restore files don’t delay! If you're still a little unsure you canmore about Restoring deleted files in Dropbox. Now that you’ve restored your files, what would you like to learn next? Let us know and we’ll see what we can do to help.
