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38 TopicsSyncing icons on the files in the Dropbox folder have changed
Hello The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that contains files that are both Online Only files and Available Offline files is showing a cloud icon, when it should be showing a white circle with a green checkmark and green outline. I think the Finder Extension is confused. Is there a way to reset the Finder Extension so the icons show correctly without changing the Online Only or Available Offline settings that I have for my files/folders? I do not want to change the statuses of my files/folders, I just want the icons to indicate the statuses correctly. Thank you. Mac10.14.6 Dropbox152.4.488025KViews9likes163CommentsDropbox Mac Beta: Green Circles are gone - everything has the cloud symbol
I am assuming work is being done in the background, but as of a few days ago, I no longer have green circles for downloaded (available offline) files. Everything has a cloud symbol (that symbol doesn't even exist in the online documentation) but seems to be available offline. I am also getting lots of sync errors - but my files appear to be still on my computer (where I need them). And yesterday the DROPBOX icon disappeared from my sidebar (Locations). Only to show up again hours later. Strange. What is going on? These sync irregularities seem to be quite substantial. Syncing files is what Dropbox is all about. I am a little surprised this beta version was even released to the public. When I joined the beta, the email I got from dropbox made it sound like the final release was imminent.Solved24KViews4likes15CommentsThere are no green checkmarks on any files in my dropbox folder.
This is a Windows 10 machine. I have tried quitting and restarting the dropbox app. I have tried uninstalling and reinstalling the app. I am viewing the correct folder -- I clicked the folder icon on the dropbox app. My other machine, a laptop with Win 11 on it shows the green checkmarks properly. It would be nice to have these checkmarks so I can see at a glance if a file is synced or not, rather than opening the app and hunting through the sync history.Solved15KViews3likes11CommentsNeed to see creation date of backups loaded to Dropbox
I am using Dropbox as a secondary backup for customer files from my server. If a customer needs me to restore their data from a particular date I have to locate the files they want by the backup date of file . I just noticed Dropbox is changing all my file dates to the date I uploaded them from my server to Dropbox. I cannot figure out how to see the creation date of the files anymore. This makes them unusable to me as backups since I have no idea what date the backups are for All the files have a 6/15/23 date now so if I need to restore files from 5/1/23 I can't figure out a way to do that. Please advise.2.3KViews2likes9CommentsGreen tick with white backround
I've been a user and paid subscriber to Dropbox for about a decade. I use Drobox for sharing my files across multiple devices and occasionally for sharing files with other people who don't always have Dropbox accounts. I don't work as part of an organisation so I don't use any of the team or business related features. I often recommend people use Dropbox over other cloud storage as I've always been impressed with Dropbox. I've just started seeing the normal green background tick replaced with a white background tick on multiple files and folders. According to the help pages these white background ticks can only appear on folders yet I have them on multiple files. The help page says this green tick with a white background and green circle 'Contains files that are both available offline and online-only. A white circle with a green outline and a green checkmark can only appear on a folder. It means the folder contains a mix of files and folders that are ”available offline” and “online-only”.' Looking at the files it looks like some of these are files I've previously shared with other people but that doesn’t match the description here. My recolection is the shared folders had a different icon but that seems to have changed. What would be nice would be for a company to be consistent with their icons rather that occasionally going for a total redesign just because someone has said it's fashionable to have a new look. If you have to have a new look please, at least, keep the basic symbolism consistent with the past for the sake of your long term loyal customers. When you do release an update please also release an update of the help files as the statement that 'A white circle with a green outline and a green checkmark can only appear on a folder' is not true as I have it all over my files.9.2KViews2likes6CommentsFeedback regarding Dropbox Backup UX on Windows 10
Dropbox is buggy on WINDOWS 10 Desktop. Same on diferent computers. ALL my external drives are NTFS USB 3 or 3.2. 100% Compatible. WOrks perfect on any other cloud service. All disc is Professional (up to date). new LaCie, new Seagate, etc. And all onlyrandomlyappeared in "Manage backups". So please forward to developers: 1.) external devicesvisibility/detection is TERRIBLE. Like 1 random function. Need MUCH more intuitive. UX is TERRIBLE. 2.) Problem 2.: "only 1 disc of internaldisc is visible". This limitation is TERRIBLE too. I have very important files on internal SATA_lll drives, not just on C:. This limitation is useless. 3.) Why is this window NOT resizable? I cannot see the full folder / file names. it is annoying. this small size, we will scroll in fullscreen, WITHOUT ANY LIMITATIONs again. Please STOP OVER LIMITATIONS.344Views1like1CommentPlease stop asking if I want to upload photos
Every time I login in the app I get asked if I want to upload my photos. I do not and never will. But there is no possibility to say: ‘stop asking’ so it totally drives me crazy. I can only say: ‘no’. So the app keeps asking me. Please fix this. It’s driving me insane.Solved620Views1like1Comment- 3.5KViews1like24Comments
Custom folder icons on Mac are not working
I have hundreds of folders, each with a custom icon. On Mac, this is saved as a hidden file in the folder (Icon?). Dropbox renames this file to 'Icon_' when syncing and removes the bit from the folder that says it has a custom icon. I know this has been going on for a long while. Does DB support folder icons? Or do I have to live with the fact that all me custom icons will be removed? Thanks.1.6KViews1like6Comments