We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
FAQ
165 Topics
Will there be a 2 TB option for personal accounts?
I am running out of space with my 1TB drive. Is there an option to get 2TB? I know about Dropbox for business, with 5 Tb, but the price is just not compatible with my needs. It is too big a jump from 1Tb price to minimum of 5 users at $ 15 each.Solved26KViews31likes70Comments
What happens to my files when I cancel my subscription?
Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important files which are not on my PC anymore and I should download them. Once I've done it, will I have a certain time to download everything? Or will all the files remain available for downloading?Solved102KViews5likes65Comments
81KViews5likes5Comments
How to change from business to personal account?
Hi, I accidentally chose to have a 'business' account but since I mostly use it for personal matters I would like to convert it to a personal account? Do you know how to do that? I have both a business and personal account which I therefore need to convert my business to a personal account.Solved39KViews3likes19CommentsWhat does extended version history mean?
I'm very confused about the subscription for Extended Version History. I have a plus plan does it mean after a year photos or files I loaded automatically delete? I don't understand this Version History part. I read as much as I could to understand but don't get it. Am I going to lose my photos and files without knowing it?Solved3.4KViews2likes7CommentsChange Billing Country
I receive an error saying "This billing country change isn't supported" when I try to change my credit card for billing as my old one expired. My old card was an Australian card and the new one is a US one. When I choose United States from the dropdown list I receive that error message.Solved15KViews1like27CommentsMy card has been changed and my account was accessed by someone else, please help
I canceled my free subscription but my credit card has been charged and the account has been hacked. I tried to cancel but the email is not mine so it won't let me cancel. I can't find a phone number to talk to someone - the chat box is worthless.Solved849Views1like14Comments
