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Android
72 Topics"Can't Connect...check your internet connection" Android error
Whenever I try to view a file someone has sent me, the Dropbox app in my phone (Android, Samsung Galaxy S9+) says "couldn't connect to DropBox, please check your internet connection". I have internet connection (I've tried it with full LTE bars and with full wi-fi), but it still gives me the message and won't allow me to view the files. I've gone to the "Apps" area of my settings and have made sure the DeopBox app has all permissions. Any ideas about what could be causing this?36KViews0likes21CommentsSTILL can't get my Dropbox photos to show up in my Android gallery
I've read all the related forum posts dating back to 2012 with no avil. Problem: I use dropbox mostly for photoshop files and JPG photos. I have many folders and subfolders with pictures and files. Today I started uploading some of these pictures to instagram, so I first selected a folder and 'saved to device'. This did not show these pictures in my Android Gallery app where I need them to be despite saving them to folders with gallery pictures in them. So I selected individual pictures, used the same process and still they are not showing. I found a workaround online by selecting a single picture, clicking 'export to' then selecting instagram. While this did work, it only works for single pictures and I still can't see them in my gallery. I am now trying to upload multiple pictures to instagram in a single 'carousel' post, but I am unable to select 'export to' instagram with multiple selected. I need to find a way to get my pictures to show up in my Android gallery. I have already looked into the left 'Photos' tab of Dropbox and non of the pictures in my folders show up there, so I am unable to add them to a sub folder named 'Photos' (This was the best solution according to other online users) Any help avaliable for this?? Thanks15KViews1like44CommentsSyncing dropbox files on Android - third party apps?
Hi everyone, As you may know, Dropbox doesn't sync files on Android any more as of last year or so (see this, for example). They used to be in sdcard>Android>data>com.dropbox.android>files, but the new "available offline" option stores them in the cache of the Db app, which other apps cannot access (you wouldn't be able to locate them with Files, for example), to ensure their safety, I would guess. The only way to use these files on your device apart from through the Db app is to "export" them after they were made "available offline" (so basically to properly download them locally), and it is thus impossible to do what Dropbox is meant to do in the first place : read and write synced files. I personally would like to edit note files on my computer and my phone and to get them synced by Db, but there seems to be no way to reach and edit locally stored (note) files with my note-taking app. The only workaround I found to this problem is using third party app that syncs files with your Dropbox repository, such as Dropsync or FolderSync, which were explicitly meant for that : "New files in your cloud account are automatically downloaded onto your device. [...] This is how Dropbox works on computers but not on Android. Two-way automatic synchronization should be an essential function of the official app. For whatever reason, it is not the case. Dropsync is here to fill the gap." [Dropsync app description] But then I am not too keen on adding more complexity to my workflow, increase the likeliness of some incompatibility or other "technical issues" to emerge in the future and, moreover, to potentially put my professional and personal data into more covetous digital hands than they already are in (free apps that manipulate my data? I sense what the product might be)... So my questions are : has anyone in here ever tried these solutions and did it work as planned? Any (unusual) worries to have regarding privacy with these solutions? And above all (@support people?), is there any way to circumvent the issue without these? Cheers13KViews8likes8CommentsNo video control progress bar on streaming video in Android app
Hi all. I hope someone can assist with a strange issue. I recently started seeing an issue with streaming video (mostly mp4 format) from the dropbox app on Android. When streaming video, after pressing play to start the video, I can't access the progress bar of the video so I can skip ahead or go back in the video, or see how much time is left in the video. Tapping my screen does not cause the bar to appear. I also noticed that tapping my screen does not cause the pause button to appear. I've tried dragging my finger up from the bottom of the screen to see if I could get the progress bar to appear, but it only causes the comment field to appear. It seems as if the video controls are unaccessible once video starts streaming. Please note, if I set the video to offline, I don't have this problem. I assume I don't have the problem when viewing offline video because I'm using an available media player on my local device to play the video, not relying on dropbox to stream it at that point. This seems like a recent issue. I've streamed plenty of video from my Dropbox app in the past on this same phone without issues before. Has anyone seen this? Just so everyone knows, I've force closed the app multiple times, cleared cache, restarted my phone, and have tried multiple videos, long and short, located in different folders. I'm on app version 158.2.2. I'm running android 9 (not rooted) on a OnePlus 5.Solved9.3KViews0likes6CommentsWhy are photos lower quality when viewing in the mobile app, but not on the PC?
Hello, When i look to pictures on my samsung s10+ dropbox app the pictures are not that quality looks like (when i zoom in i see it clearly) then when i see it on s10+ gallery. Why?The size are the same. On my pc dropbox the pictures are good just like on samrtfoon gallery.. Just when i look dropbox on smartfoon looks lik enot that good pictures...i do'nt understand. please help8.6KViews1like7CommentsHow Can I Make A Single Click Direct Download link for Android?
On windows I can make a direct download link by changing the end of the download link from dl=0 to dl=1. eg: https://www.dropbox.com/s/zhdlsdq6ha4wwg9/Test.txt?dl=0 Changed to https://www.dropbox.com/s/zhdlsdq6ha4wwg9/Test.txt?dl=1 Then if I send that link, and someone clicks on it, Windows will download it immediately even if they are not a dropbox user. Unfortunately that does no longer appear to work for Android users. When I send a link ending in dl=1 by Viber, Whatsapp or IMO etc the receipent only sees a series of options, and often doesn't know how to proceed. I have tried to explain that they need toClick 'continue to website', then click 'save a copy' without clicking on the prompts to join Dropbox. However, not everybody understands how to do this which means sending download links on Android is no longer as simple as it used to be. Is there a way to make direct download links I can send to Android devices that will work with only one click to download? Your advice would be appreciated. Kind regards Chris6.9KViews0likes2CommentsVideos don't play in Vault on mobile app
I have a few mp4 videos in my vault that will not play. I get the following error: "Couldn't connect to Dropbox. Please check your internet connection and try again." However, if I copy one of the same videos to a folder outside of the vault, it plays just fine. This is on the latest Android mobile app on a Pixel 4 XL. I know this is still in beta, so you can consider this feedback. Is anyone else having this issue? Hope it gets fixed soon!Solved6.9KViews0likes12CommentsCan't open any files from my Android phone
I got a new Android phone about three weeks ago. When I accessed my Dropbox files, I was able to open some and not others. Now I am unable to open any files on the phone. Instead, I receive this message: "This file can't be previewed. To open this file, try a computer or another app." They will not download, export, or be made available offline. However, I can open all the same files on my desktop computer with no problems. I also tried connecting to my Android Dropbox to my desktop Dropbox and starred the item to see if that would help. Still no success. Why can't I open the files on my phone? Thank you for your help.Solved6.8KViews0likes33CommentsUnsupported file type
Have been using Dropbox on Windows PC and Android cell phone for many years for the same files. Recently attempted to access two Word documents from Dropbox on cell phone, which I have been accessing for many years. Received a message on cell phone, "unsupported file type". However, I have no trouble accessing these two files in Dropbox on PC. What's changed? How can I access? Will influence my decision to renew Dropbox!Solved5.7KViews1like14Comments