We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Is there a way to run the Dropbox app in the background on my iPhone?
Hey everyone, I just switched to an Android from an iPhone. I am facing a feature problem that I loved on my iPhone! Which is, if I open up an audio file from my dropbox app I can just do other stuff on my phone. On android however, it stops playing whenever I switch over to a different app. Is there a way to let it run in the background just like the iPhone? Thanks!
Can't create MS Word docs in Dropbox anymore
I'm a long-term user of Dropbox and I love it's use ability and function. To my dismay, in the past year or so I seem to have lost the ability to create Microsoft Word documents in Dropbox. This is a feature I used regularly, and now it seems to be a long and clumsy process. Let me explain how it used to work and now doesn't. I would go into Dropbox on my Android phone, Select the folder I wanted to create the Microsoft Word document in and then Select the "Plus Symbol" found in the blue circle :blue_circle: found floating on lower right hand corner (that option is still there) after selecting the Plus Sign we are presented with an option to "Create or upload file" After selecting that option, I would be presented with a drop-down list of files I could create. These would include the 3 native Dropbox options of "Paper" "Text File" & 'Upload Files" as well as a list of Microsoft file types, which included MS Word & Excel and maybe PowerPoint. I would then select MS Word, and a MS Word document would be created and MS Word App would be seamlessly be activated and away I would go, creating content and saving it safely in Dropbox. Happy days! Now unfortunately when I select "Create or upload file" only the 3 native Dropbox options appear, no longer can I select a Microsoft Document type. I'm not sure why this change has occurred, and there is a work around I've found, but it's clumsy and time consuming and certainly doesn't have the elegance of what I was used to with seamless integration and function. My question is, how can I get the elegant integrated "create" MS Word option/ solution in Dropbox back, I don't want a clumsy work around.
Unable to open Excel files on Android Dropbox mobile app - Office login loop
Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo laptop. For some reason the last few days, I am unable to open my dropbox excel spreadsheets on my phone. When I try to open the spreadsheet I get a log in page saying "Log in or sign up to Dropbox to link with Microsoft Office Integration". I log in using my dropbox user and pw and it just sends me to my onedrive. I have tried deleting the dropbox and 365 apps on my phone and re installing and logging in. I have tried to open the dropbox files by going into excel first and then trying to open the dropbox spreadsheet. Just always sends me to the log in page. It all works fine on my laptop, and after saving, my dropbox android app shows the newly updated spreadsheet. Dont know what has happened. Please help.Show destination folder name/path for 'Share to Dropbox'
Android OS: Share>Upload to Dropbox>'Choose upload location': That dialog window does not show the name/path of the destination folder it is displayingto the user. Often this forces the user to tap 'back' several times to see what node of the folder tree the app will send the file(s) to. If the user hasn't done a recent 'Share>Add to Dropbox' operation, they have no memory of what the last destination folder path was. Please help the user know right away the name/path if the default destination folder. Thank you. P.S. I wish this feedback system would allow for screenshots to be uploaded.
My Word files are not getting saved to Dropbox on Android
Greetings to the Community, I am writing to bring to your attention an issue I have been experiencing with the Microsoft Word app on my Android tablet in conjunction with Dropbox. Previously, I was able to seamlessly save my Word documents to my Dropbox account by selecting "Save As" and choosing the Dropbox folder. However, for the past month, this process has ceased to function. Despite diligently following the same steps as before, my saved documents are no longer appearing in the Dropbox app, Dropbox Web, or my Dropbox desktop application on my laptop. Essentially, my work is not being uploaded to Dropbox. I kindly request your assistance in resolving this matter. Your expertise in this area would be greatly appreciated. Thank you for your attention to this issue. Sincerely, Joseph
Memory leak in the mobile app on Android
Hi, I am using dropbox an various devices (Windows, Mac, iOS, iPadOS and Android). I prefer to keep all contents offline available, so I activated these options. Right now, there is around 16 GB of data kept in my dropbox space. I rarely delete files. In most cases, existing files are updated or some new files are added. There's no problem on Windows, Mac, and Apple mobile devices. On iPhone and iPad, the app needs about 17,x GB memory, that sounds okay. When updating or changing files, the memory consumption on iPhone and iPad changes as expected, depending on the changed files. However, this isn't the case an Android devices. Here, the memory consumption keeps growing and growing. I made a test, at the same time I deleted and re-installed the apps both an Apple and Android devices from scratch. Downloaded all files again and made them available offline. After some weeks, memory consumption on the Apple devices is rather constant and within an expected range, still around 17.x GB. While on my Android tablet, the app uses 28 GB. And on my Android phone, it needs 22 GB. Is this a known issue? Why does the Dropbox Android App need so much more memory, and why is it growing and growing? My only solution is, to clear and re-install the apps everyone 1-2 months.
How can I upgrade from Plus to Professional when I upgraded via the Android app?
Is there any way to upgrade my plan from Plus to Professional? I subscribed via Google Play and i'm unable to upgrade my plan to Professional, i don't have any possibilities in the app for that as it always takes me to Google Play where i can only decide that i'd like to continue that very subscribtion or not. If i go to dropbox.com then it writes that "Your plan and billing information are managed externally." and i can't even start a free trial and it also takes me to Play Store.. What can i do with that? I honestly think that it's quite ridicolous that upgrading an account is that difficult...