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"There was a problem completing this request" on Desktop
I have recently changed laptop so am trying to add Dropbox to my desktop as before. Every time I log in I get the error "there was a problem completing this request": I have changed my email address, password, restarted my computer multiple times but still no luck. I have tried four different times to install and uninstall the dropbox installer, and still no luck. I have gone in to my account and de-linked all connected devices (I'm on a free plan so know I am limited to 3 devices), but that hasn't worked either: Finally, I know it is a problem with my actual user account as I managed to log in with a different username and password for a different dropbox user and it worked fine (all deleted and uninstalled now). Praying some can help, ideally someone who works at Dropbox, to help me get up and running as the desktop function is essential for my work. Thank you!
Impossible to access my files (documents, downloads and desktop) on Mac because of Dropbox sync
Hello, In 2020, I worked for a company and I had to download Dropbox on my computer. Since 1 week, I encountered a big issue with my Mac since I can no longer access all my files. For example, when I try to open my file Documents it says ""Documents" cannot be opened because the original item cannot be found.". I called Apple's customer service and after few days of research, it appears that this problem is caused by the Dropbox syncronization. As I understood it, they told me that my files still exist but it's somewhere on my Mac and that Dropbox bloc the access. The problem is that since I have no news form the company and I don't know if it still exist. Therefore I can't access the account I used when I was working with them. Is there someone who had the same problem or is there anyway to contact Dropbox's customer support ? Thank you in advance
