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esar2's avatar
esar2
New member | Level 2
7 years ago

Unable to share folder since it contains a shared folder

Hello, I have created a folder with documents and folders that are labelled as: "Only You" for members.  It will not allow me to share this folder though because it says "This folder can only be shar...
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  • Elixir's avatar
    Elixir
    7 years ago

    Hi both esar2 and CyG, I am afraid that the folder you are trying to share contains at least one folder or subfolder which is already shared. Can you plese check that all folders and sub-folders do not have the shared folder icon (folder with people icon) as Jay mentioned? If there are too many folders, and it is difficult for your to check all folders and subfolders throughly, here I have a workaround. 

     

    You create a new folder inside your Dropbox folder. Then copy (not drag-and-drop or move) all the contents of the folder you want to share to inside this new folder. Now you can share this new folder, this should not have any issue. You can do this in a Desktop (with Dropbox app running) or from the Dropbox Web. However, note that you will need enough free space to have the duplicate of your share folder momentarily. Later you can delete the old folder. 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff

Hey there (trentlee), I’ve moved your post under the relevant discussion, so as to have a look at elixir & Jay’s suggestions above. Please check their pointers whenever you have some spare time & do let us know how these hints work for you whenever you get a chance. Thanks! 

Caroline R.8's avatar
Caroline R.8
Helpful | Level 6
5 years ago

I am having the same issue, and no solution worked. It says that I am the only member, I am the owner yet I cannot copy the link nor add anyone. No option to unshare. 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hello Caroline R.8, I'm sorry to hear you're having trouble with this!

     

    Can you just clarify for me where you're currently trying to share the folder from? Eg. the website, desktop app or mobile app.

     

    If you haven't tried already, can you let me know if you're able to share the folder from the website? 

     

    Also, just to clarify, does the folder report in the Member column "Only you" or "1 member"?

     

    Let me know and we can go from there!

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