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dnicke's avatar
dnicke
New member | Level 2
5 months ago

Unable to delete my account - says user ID and password don't match

I've been trying to delete my account.  I've never used this account since I first opened it a month or two ago.   Today,  I followed the instructions, entered my password (it doesn't provide a place...
Create or delete account
Dropbox Passwords
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey dnicke, thanks for reaching out and sorry to see you're having trouble deleting your account.

 

Have you tried logging in to your account from a different browser or a private browsing window, to see if that helps?

 

Keep me posted.

Neccros's avatar
Neccros
New member | Level 2
11 days ago

I'm having the same issue.... Yet I cant get help because I don't have a premium account.... Ridiculous

I'm using Google to log in and when I enter my google password, I get the error.... Change the password, same thing... did this on multiple computers and my phone...

 

I JUST WANT TO GET RID OF THIS ACCOUNT!!!! 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 days ago

    Hi there Neccros - sorry to hear you're having issues with this.

     

    Could you try clearing your browser's cache or using another browser and let us know if this persists?

     

    If It does, please send us a screenshot so that we can have a visual of the error you're getting too. 

    • Neccros's avatar
      Neccros
      New member | Level 2
      11 days ago

      You didn't read my post

       

      "Change the password, same thing... did this on multiple computers and my phone..."

    • Neccros's avatar
      Neccros
      New member | Level 2
      11 days ago

      Sorry this whole experience is frustrating as hell.... 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        11 days ago

        You mentioned different devices, not different web browsers Neccros 

         

        Anyhow, if you still get the same results, please let us know and we'll reach out via email to investigate further. 

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