Forum Discussion

Helpful | Level 5

2 years ago

Sign in with Apple ID shows that the account is disabled

Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled.

But when I sign in using the same icloud email, there is no any issue.

I made a mistake of choosing "Hide my Email" on my first attempt to sign in and it created the new account which I had to delete.

After that I can't use the Continue with Apple feature anymore.

Please solve the issue.

Thanks

Hannah
Dropbox Staff
11 months ago
Hey kllbrg, I just sent you an email, so we'll continue working on this there.
Megan
Dropbox Staff
2 years ago
Hi IMExperts, I'd be happy to help!

Would you mind clarifying the OS you're using, along with the Dropbox app version you have installed there?

If you could also send me a screenshot of the error you get, that'd be amazing.

Let me know more, and we'll take it from there!
- IMExperts
  Helpful | Level 5
  2 years ago
  Hi Megan,
  
  Thank you for the reply.
  
  iOS 17.1
  Dropbox 350.2
  
  Error:
  removed
  - Megan
    Dropbox Staff
    2 years ago
    Hi IMExperts, for security reasons, I've gone ahead and removed your link, since it can cause too much traffic to your Dropbox account.
    
    Could you try clicking the camera-like icon, and attaching your screenshot directly to us?

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